处理航班延误/取消

Excuse me, I'm on flight BA249 to London. It says 'delayed' on the board, but there's no estimated departure time. Can you tell me what's going on?

Good morning. Let me check that for you. Flight BA249 has indeed been delayed due to unexpected mechanical issues with the aircraft. We apologize for the inconvenience.

Mechanical issues? How long do you anticipate the delay will be? I have a connecting flight from London that I'm going to miss.

Our maintenance team is working on it, but we don't have an exact estimated time of departure yet. We recommend you keep an eye on the screens for updates. Regarding your connecting flight, we can look into rebooking options for you once we have a clearer picture of the departure time.

Okay, that's not ideal. Will there be any meal vouchers or accommodation provided if the delay extends significantly?

Yes, absolutely. Per our policy, if the delay exceeds four hours, meal vouchers will be distributed. And if an overnight stay becomes necessary, we will arrange for accommodation. Please hold onto your boarding pass.

Alright, thank you for the information. Where would I go for those vouchers, if needed?

We will make an announcement once the vouchers are ready for distribution. You can collect them at Gate 15. We appreciate your patience and understanding.