网络连接故障排除
Troubleshooting Internet Connection
客户致电技术支持，因为他们的互联网无法正常工作。支持代理指导他们完成诊断和解决问题的各种步骤，例如检查电缆、重启路由器或重置网络设置。
对话轮次
10
预计时长
5 分钟
场景
技术支持
完整对话内容
以下是该情境的完整英语对话，包含中英文对照和重点解析
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学习者
第 1 轮
Hi, I'm calling because my internet connection isn't working at all. I can't get online.
English
你好，我打电话是因为我的互联网连接完全不工作了。我无法上网。
中文翻译
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Support Agent
第 2 轮
Hello. I'm sorry to hear that. My name is Andrew. Let's try to get you back online. First, can you tell me if any of the lights on your modem or router are off, or if they are blinking unusually?
English
你好。很抱歉听到这个消息。我叫安德鲁。我们来尝试让你重新上线。首先，你能告诉我你的调制解调器或路由器上的任何指示灯是否熄灭，或者它们是否异常闪烁吗？
中文翻译
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学习者
第 3 轮
Hmm, let me check. Okay, the 'DSL' light on my modem is off, and the 'Internet' light is red. All the other lights look normal.
English
嗯，我看看。好的，我调制解调器上的“DSL”灯灭了，“Internet”灯是红色的。所有其他灯都看起来正常。
中文翻译
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Support Agent
第 4 轮
Alright, that indicates a problem with the connection to our network. Let's try the classic troubleshooting step. Please unplug the power cable from your modem and your router for about 30 seconds, then plug them back in. Make sure you plug the modem in first, wait for its lights to stabilize, and then plug in the router.
English
好的，那表明连接到我们网络出现了问题。我们来尝试经典的故障排除步骤。请拔下调制解调器和路由器的电源线大约30秒，然后再插回去。请确保先插上调制解调器，等待其指示灯稳定后，再插上路由器。
中文翻译
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学习者
第 5 轮
Okay, doing that now. Unplugging both... and now plugging the modem back in. Waiting for the lights... Okay, the DSL light is green now, and the Internet light is blinking green. Now plugging in the router.
English
好的，我正在做。拔掉电源……现在插上调制解调器。等待指示灯……好的，DSL灯现在是绿色的，互联网灯正在闪烁绿色。现在插上路由器。
中文翻译
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Support Agent
第 6 轮
Excellent. Once the router's lights are stable, please try to connect to the internet again on your computer or device and let me know if it's working.
English
很好。一旦路由器指示灯稳定，请在您的电脑或设备上再次尝试连接到互联网，并告诉我它是否正常工作。
中文翻译
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学习者
第 7 轮
Okay, the router lights look good. Let me try. Yes! It's working! I can access websites again. Thank you so much!
English
好的，路由器指示灯看起来正常。我试试。是的！它工作了！我又能访问网站了。非常感谢您！
中文翻译
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Support Agent
第 8 轮
You're very welcome! Glad we could get that resolved for you. Is there anything else I can assist you with today?
English
不客气！很高兴我们能为您解决这个问题。今天还有其他我可以帮助您的吗？
中文翻译
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学习者
第 9 轮
No, that's all for now. Thanks again!
English
没有了，目前就这些。再次感谢！
中文翻译
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Support Agent
第 10 轮
You bet. Have a great day!
English
不客气。祝您有个美好的一天！
中文翻译
🎯
对话学习完成
结合右侧的词汇和句型解析，加深理解和记忆
重点词汇
modem
调制解调器
A device that connects your home or office to the internet service provider, converting signals for use.
中文解释
一种将您的家庭或办公室连接到互联网服务提供商的设备，通过转换信号使其可供使用。
router
路由器
A device that shares the internet connection from the modem to multiple devices like computers and phones in your home.
中文解释
一种从调制解调器将互联网连接共享到家中计算机和手机等多台设备上的设备。
troubleshooting
故障排除
The process of finding and fixing problems with technology or devices, often step by step.
中文解释
查找并修复技术和设备问题的过程，通常一步一步地进行。
unplug
拔插头
To remove a plug or cable from a power source or device, often done to reset equipment.
中文解释
从电源或设备中移除插头或电缆，通常用于重置设备。
blinking
闪烁
When a light on a device flashes on and off quickly, usually indicating activity or an issue.
中文解释
当设备上的灯光快速交替亮灭时，通常表示活动或问题。
stabilize
稳定
To become steady or normal after a change, like lights on a device stopping from blinking irregularly.
中文解释
在变化后变得稳定或正常，例如设备上的灯停止不规则闪烁。
DSL
DSL
Short for Digital Subscriber Line, a type of internet connection that uses phone lines to provide high-speed access.
中文解释
DSL 是 Digital Subscriber Line 的缩写，一种使用电话线提供高速访问的互联网连接类型。
重点句型
"My internet connection isn't working at all."
"我的互联网连接完全无法工作。"
重点句型
语法解析
This sentence uses the present continuous tense 'isn't working' to describe a current problem. It's useful for explaining tech issues clearly when seeking help.
中文解析
这个句子使用现在进行时 'isn't working' 来描述当前问题。当寻求帮助时，它有助于清楚地解释技术问题。
"I'm sorry to hear that."
"听到这个我很遗憾。"
重点句型
语法解析
A polite empathy expression in customer service. Use it to show understanding and concern when someone reports a problem; the contraction 'I'm' makes it natural and conversational.
中文解析
客服中一种礼貌的共情表达。当有人报告问题时，使用它来显示理解和关心；缩写‘I’m’使它自然且对话式。
"Can you tell me if any of the lights on your modem or router are off?"
"您能告诉我您的调制解调器或路由器上的任何灯是否关闭了吗？"
重点句型
语法解析
This is a polite question using 'can you' for requests and 'if' for conditions. It's practical for diagnosing issues by asking for specific details step by step.
中文解析
这是一个礼貌的提问，使用 'can you' 表示请求，'if' 表示条件。它通过逐步询问具体细节来诊断问题，非常实用。
"Please unplug the power cable from your modem and your router for about 30 seconds."
"请将调制解调器和路由器的电源线拔掉约30秒。"
重点句型
语法解析
An imperative sentence with 'please' for politeness, giving clear instructions. Useful in troubleshooting; note the use of 'for about' to indicate approximate time.
中文解析
一个使用'please'以示礼貌的祈使句，提供清晰的指示。在故障排除中有用；注意使用'for about'来表示大致时间。
"Once the router's lights are stable, please try to connect to the internet again."
"一旦路由器的指示灯稳定，请尝试再次连接互联网。"
重点句型
语法解析
Uses 'once' for sequence of events and conditional structure. This teaches how to give timed instructions; it's common in tech support to guide users safely.
中文解析
使用 'once' 表示事件序列和条件结构。这教导如何给出定时指令；在技术支持中常见，用于安全引导用户。
"You're very welcome!"
"不客气！"
重点句型
语法解析
A friendly response to 'thank you,' more emphatic than just 'you're welcome.' Use it in service situations to end positively and build rapport.
中文解析
对'谢谢'的友好回应，比单纯的'不客气'更强调。在服务场合使用，以积极结束对话并建立融洽关系。
"Is there anything else I can assist you with today?"
"今天还有什么我可以帮助您的吗？"
重点句型
语法解析
A yes/no question offering further help, using 'can assist' for formal politeness. It's a standard closing phrase in customer service to check for more needs.
中文解析
一个提供进一步帮助的 yes/no 问题，使用 'can assist' 来表示正式的礼貌。这是客服中检查更多需求的标准结束语。