打印机无法打印
Printer Not Printing
客户报告他们的打印机没有响应或无法打印文档。技术支持代理帮助他们检查电源连接、卡纸、驱动程序问题或网络连接问题。
对话轮次
9
预计时长
4 分钟
场景
技术支持
完整对话内容
以下是该情境的完整英语对话，包含中英文对照和重点解析
👩
学习者
第 1 轮
Hi, I'm calling because my printer isn't working. It won't print anything at all.
English
你好，我打电话是因为我的打印机坏了。它什么都打印不了。
中文翻译
👨
Tech Support Agent
第 2 轮
Hello, I can help you with that. Can you tell me what kind of printer it is and what operating system you're using?
English
您好，我可以帮您解决这个问题。您能告诉我您的打印机型号和您正在使用的操作系统吗？
中文翻译
👩
学习者
第 3 轮
It's an HP OfficeJet Pro 8000 series, and I'm on Windows 11.
English
是惠普HP OfficeJet Pro 8000 系列，我用的是Windows 11。
中文翻译
👨
Tech Support Agent
第 4 轮
Okay, thank you. First, let's check some basic things. Is the printer plugged in and turned on? Are there any error messages on the printer's display?
English
好的，谢谢。首先，我们来检查一些基本的东西。打印机是否插好电源并已开机？打印机的显示屏上是否有任何错误信息？
中文翻译
👩
学习者
第 5 轮
Yes, it's plugged in and the power light is on. No error messages, it just says 'Ready'.
English
是的，插着电源，电源指示灯亮着。没有错误信息，就显示'准备就绪'。
中文翻译
👨
Tech Support Agent
第 6 轮
Alright. Have you checked for any paper jams? Sometimes even a small piece of paper can cause issues.
English
好的。您检查过是否有卡纸吗？有时即使是一小块纸屑也会导致问题。
中文翻译
👩
学习者
第 7 轮
I've looked, and I don't see any paper jams. I even opened all the trays.
English
我找过了，没有卡纸。我把所有托盘都打开检查了。
中文翻译
👨
Tech Support Agent
第 8 轮
Understood. The next thing we should try is to restart both your printer and your computer. This often resolves minor glitches. Also, could you try sending a test print from a different application, like Notepad, instead of the one you usually use?
English
明白了。接下来我们应该尝试重启您的打印机和电脑。这通常可以解决一些小故障。另外，您能尝试从另一个应用程序发送一张测试打印页吗，比如记事本，而不是您通常使用的那个？
中文翻译
👩
学习者
第 9 轮
Okay, I'll try restarting everything and sending a test print from Notepad. Hold on a moment.
English
好的，我试试重启所有设备，然后从记事本发送一张测试打印页。请稍等。
中文翻译
🎯
对话学习完成
结合右侧的词汇和句型解析，加深理解和记忆
重点词汇
printer
打印机
A machine that produces text and images on paper. In tech support, it's common to troubleshoot printers when they stop working.
中文解释
一种在纸上产生文本和图像的机器。在技术支持中，当打印机停止工作时，常见的是对其进行故障排除。
operating system
操作系统
The software that manages a computer's hardware and applications, like Windows or macOS. Knowing your OS helps tech support diagnose issues.
中文解释
管理计算机硬件和应用程序的软件，例如 Windows 或 macOS。了解您的操作系统有助于技术支持诊断问题。
plugged in
已插上电源
Connected to a power source with a cable. Always check if devices are plugged in before reporting problems.
中文解释
通过电缆连接到电源源。在报告问题前始终检查设备是否已插上电源。
error messages
错误消息
Warnings or alerts shown on a screen indicating a problem. Reading them helps identify what's wrong with the device.
中文解释
屏幕上显示的警告或警报，表示存在问题。阅读它们有助于识别设备出了什么问题。
paper jams
纸张卡纸
When paper gets stuck inside a printer, preventing it from printing. Clearing jams is a basic first step in troubleshooting.
中文解释
当纸张卡在打印机内部，导致无法打印时。清除卡纸是故障排除的基本第一步。
restart
重新启动
To turn a device off and then on again. This simple action often fixes temporary software problems.
中文解释
将设备关闭然后再次开启。此简单操作通常能修复临时软件问题。
glitches
故障
Small, temporary faults or errors in a system. They are minor issues that can usually be fixed easily.
中文解释
系统中出现的短暂小故障或错误。这些通常是轻微问题，可以轻易修复。
test print
测试打印
A simple print job to check if the printer works. Use it to verify if the problem is with the printer or the document.
中文解释
一个简单的打印任务，用于检查打印机是否正常工作。使用它来验证问题是出在打印机还是文档上。
重点句型
"Hi, I'm calling because my printer isn't working."
"你好，我打电话是因为我的打印机不工作了。"
重点句型
语法解析
This is a polite way to start a support call, stating the problem clearly. Use it when seeking help for a device issue. Note the contraction 'isn't' for 'is not' in informal speech.
中文解析
这是开始支持通话的一种礼貌方式，清楚地陈述问题。在寻求设备问题帮助时使用它。请注意非正式演讲中 'isn't' 是 'is not' 的缩写。
"Can you tell me what kind of printer it is and what operating system you're using?"
"你能告诉我这是什么类型的打印机，以及你正在使用什么操作系统吗？"
重点句型
语法解析
A question to gather details for troubleshooting. 'What kind of' asks for type or model, and 'you're using' is a contraction of 'you are using.' Useful for support agents to diagnose problems.
中文解析
这是一个用于收集故障排除细节的问题。'What kind of' 是询问类型或型号，'you're using' 是 'you are using' 的缩写。对于支持代理诊断问题很有用。
"Is the printer plugged in and turned on?"
"打印机是否已插入电源并打开？"
重点句型
语法解析
Basic yes/no question using 'is/are' for checking device status. 'Plugged in and turned on' covers power basics. Always ask this first in tech support to rule out simple errors.
中文解析
使用 'is/are' 检查设备状态的基本是非问题。'Plugged in and turned on' 涵盖电源基础。在技术支持中，总是先问这个以排除简单错误。
"Are there any error messages on the printer's display?"
"打印机显示屏上是否有任何错误消息？"
重点句型
语法解析
Inquires about visible alerts. 'Are there any' is used for existence questions. Important for identifying issues; use in contexts where screens show status.
中文解析
询问可见警报。'Are there any' 用于存在性问题。对识别问题很重要；在屏幕显示状态的上下文中使用。
"Have you checked for any paper jams?"
"您检查过是否有纸张卡纸吗？"
重点句型
语法解析
Past participle 'have you checked' asks about prior actions. Useful for guiding users through common fixes like checking for stuck paper in printers.
中文解析
过去分词 'have you checked' 询问之前的行动。有助于指导用户进行常见修复，例如检查打印机中卡住的纸张。
"The next thing we should try is to restart both your printer and your computer."
"我们接下来应该尝试的是重新启动您的打印机和计算机。"
重点句型
语法解析
Suggests a solution using 'should try' for recommendations. 'Both...and' connects two items. This pattern is practical for step-by-step troubleshooting instructions.
中文解析
使用 'should try' 建议解决方案，用于推荐。'Both...and' 连接两个项目。此模式适用于逐步故障排除说明。
"This often resolves minor glitches."
"这通常可以解决小故障。"
重点句型
语法解析
Explains benefits with 'often' for frequency and 'resolves' meaning fixes. Use this to reassure users that simple steps work for small problems.
中文解析
用 'often' 表示频率，'resolves' 表示修复来解释好处。使用此来安慰用户，简单步骤对小问题有效。
"Hold on a moment."
"请稍等片刻。"
重点句型
语法解析
Polite way to ask for a short wait, meaning 'wait briefly.' Common in phone conversations; 'hold on' implies pausing while doing something.
中文解析
礼貌地请求短暂等待的方式，意思是‘稍等一会儿’。电话对话中常见；‘hold on’暗示一边做其他事一边暂停。