预订确认与合同审查

Hi Sarah, it's great to finally confirm your booking for the family portrait session. I've sent over the official photography service contract to your email.

Thanks, Andrew! I just received it. I'm going through it now. Could you clarify the cancellation policy for me, please? I just want to be sure I understand everything.

Certainly. Our standard policy states that if you cancel more than 30 days before the session, your deposit is fully refundable. For cancellations within 15 to 30 days, 50% of the deposit is retained. And anything within two weeks, the full deposit is non-refundable. Of course, we're flexible if there are extenuating circumstances.

That makes sense. And speaking of the deposit, I see it's 20% of the total. What's the process for making that initial payment?

You can pay the deposit directly through the link provided in the contract email. It accepts all major credit cards and bank transfers. Once that's processed and the contract is signed, your date is officially locked in.

Alright, that sounds straightforward. I'll review the rest of the terms and get the contract signed and the deposit paid by the end of today. Thanks for being so clear about everything.

Perfect, Sarah. Let me know if any other questions come up. Looking forward to capturing some beautiful memories for your family!