处理意外问题

Good morning, Ms. Chen. I wanted to give you an update. We ran into a bit of an issue while opening up the wall in the kitchen.

Oh, really? What kind of issue? Is it something serious?

Well, it turns out there's some unexpected old plumbing behind the drywall that's actively dripping. It looks like it's been leaking for a while, and it's caused some dampness.

Leaking? Oh dear. So what are our options? Can it be repaired, or does it need to be replaced?

We've assessed it. Given the age and condition of the pipes, a full replacement of that section is definitely the most reliable long-term solution. A patch might not hold, and we don't want future problems.

I understand. And what does that mean for the timeline and the budget? Will this cause a significant delay or extra cost?

I've already done some quick calculations. We'd need an additional day for the plumbing work, and the materials and labor for that section would add roughly an extra $800 to the total. I can give you a more precise quote if you agree to proceed.

An extra $800... that's unexpected, but I suppose it's better to address it now than later. Please proceed with the replacement. And keep me updated if anything else comes up.

Will do, Ms. Chen. We'll get on it right away and keep you in the loop. Thanks for your understanding.