退换药品
Returning or Exchanging Medicine
顾客走到柜台，因为错误、过敏反应或改变主意而退换购买的药品，并询问药房的政策。
对话轮次
10
预计时长
5 分钟
场景
药房买药
完整对话内容
以下是该情境的完整英语对话，包含中英文对照和重点解析
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学习者
第 1 轮
Hi, I bought this medicine yesterday, but I think I made a mistake. Can I return it?
English
你好，我昨天买了这种药，但我觉得我买错了。我可以退货吗？
中文翻译
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Pharmacist
第 2 轮
Good morning. Let me check for you. Do you have your receipt?
English
早上好。我帮你查一下。你有收据吗？
中文翻译
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学习者
第 3 轮
Yes, here it is. I realized I already had this at home after I got back.
English
是的，在这儿。我回去后才发现家里已经有这个药了。
中文翻译
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Pharmacist
第 4 轮
Okay, thank you. Our policy states that we can accept returns within 7 days with a receipt, as long as the packaging is unopened and undamaged. Is the seal still intact?
English
好的，谢谢。我们的政策规定，只要包装未开封且完好无损，凭收据可在7天内办理退货。密封条还在吗？
中文翻译
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学习者
第 5 轮
Yes, it's completely sealed. I haven't opened it at all.
English
是的，它完全密封着。我根本没打开过。
中文翻译
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Pharmacist
第 6 轮
Perfect. In that case, we can process a full refund for you. Would you like it back on your card or in cash?
English
太好了。既然如此，我们可以为您办理全额退款。您想要退到卡上还是现金？
中文翻译
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学习者
第 7 轮
On my card, please.
English
请退到卡上。
中文翻译
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Pharmacist
第 8 轮
Alright. Your refund has been processed. It should show up on your statement within 3-5 business days. Is there anything else I can help you with today?
English
好的。您的退款已处理完毕。预计在3-5个工作日内显示在您的账单上。今天还有什么可以帮您的吗？
中文翻译
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学习者
第 9 轮
No, that's all. Thank you so much for your help!
English
没有了，就这些。非常感谢你的帮助！
中文翻译
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Pharmacist
第 10 轮
You're welcome. Have a good day!
English
不客气。祝您有个愉快的一天！
中文翻译
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对话学习完成
结合右侧的词汇和句型解析，加深理解和记忆
重点词汇
receipt
收据
A piece of paper given by a store that proves you bought something; it's important for returns to show proof of purchase.
中文解释
商店给的纸条，证明你买了东西；退货时重要，用来显示购买证明。
policy
政策
The rules or guidelines a store follows, like for returns; use it when asking about store procedures.
中文解释
商店遵循的规则或指南，例如退货；询问商店程序时使用。
return
退货
To bring back an item to a store for a refund or exchange because of a mistake; common in shopping situations.
中文解释
由于错误，将物品带回商店以获得退款或交换；购物情况下常见。
packaging
包装
The box or wrapper around a product; stores check if it's unopened to ensure it's unused.
中文解释
产品周围的盒子或包装；商店检查是否未开封以确保未使用。
seal
密封
A strip or cover that keeps a package closed; if intact, it means the product hasn't been opened.
中文解释
一种保持包装闭合的条状物或盖子；如果完整无损，则表示产品尚未开封。
refund
退款
Money given back by a store after a return; you can ask for it in cash or on your card.
中文解释
商店在退货后退还的钱；您可以用现金或卡来要求退款。
processed
已处理
Handled or completed, like when a refund is done; it means the action is finished but may take time to show.
中文解释
已处理或已完成，例如退款完成时；它表示操作已完成，但可能需要时间才能显示。
business days
工作日
Weekdays when businesses operate, excluding weekends and holidays; used for timing like refunds taking 3-5 days.
中文解释
企业运营的平日，不包括周末和节假日；用于时间计算，如退款需3-5天。
重点句型
"Can I return it?"
"我可以退货吗？"
重点句型
语法解析
This is a polite way to ask if you can give back an item; use it at the start of a return request. It uses 'can' for permission in a question form.
中文解析
这是询问是否可以退回物品的礼貌方式；在退货请求的开头使用。它使用 'can' 来在问句形式中表示许可。
"Do you have your receipt?"
"你有收据吗？"
重点句型
语法解析
A common question from store staff to check proof of purchase; it's useful for learners to respond yes or no. Simple yes/no question structure.
中文解析
商店工作人员常用问题，用于检查购买证明；对学习者来说，回答是或否很有用。简单的 yes/no 问题结构。
"Our policy states that we can accept returns within 7 days with a receipt."
"我们的政策规定，我们可以接受7天内附有收据的退货。"
重点句型
语法解析
Explains store rules clearly; useful for understanding formal announcements. 'States that' introduces the rule, and 'within 7 days' specifies time limit.
中文解析
清晰地解释商店规则；有助于理解正式公告。'States that' 引入规则，'within 7 days' 指定时间限制。
"Is the seal still intact?"
"封条还完好无损吗？"
重点句型
语法解析
Asks if the package is unopened; practical for checking item condition. 'Still intact' means undamaged and unchanged.
中文解析
询问包裹是否未开封；用于检查物品状况很实用。'Still intact' 意思是未损坏且未改变。
"Would you like it back on your card or in cash?"
"您想要退回到您的卡上还是用现金？"
重点句型
语法解析
Offers choices politely for refund method; great for service interactions. 'Would you like' is a conditional for polite suggestions, with 'or' for options.
中文解析
礼貌地提供退款方式的选择；非常适合服务互动。'Would you like' 是用于礼貌建议的条件表达，'or' 用于选项。
"Your refund has been processed."
"您的退款已处理。"
重点句型
语法解析
Confirms the return is complete; use to inform customers. Present perfect 'has been processed' shows a recent action with ongoing effect.
中文解析
确认退货已完成；用于通知客户。现在完成时 'has been processed' 表示最近的动作具有持续影响。
"Is there anything else I can help you with today?"
"今天还有什么我可以帮助您的吗？"
重点句型
语法解析
Standard closing question in customer service to check for more needs; polite and professional. Open-ended question using 'anything else' for additional help.
中文解析
客服标准结束问题，用于检查更多需求；礼貌且专业。使用 'anything else' 的开放式问题，用于额外帮助。
"Thank you so much for your help!"
"非常感谢您的帮助！"
重点句型
语法解析
Expresses strong gratitude; useful at the end of interactions. 'So much' emphasizes thanks, making it warmer than simple 'thank you'.
中文解析
表达强烈的感激之情；适用于互动结束时使用。“So much”强调感谢，使其比简单的“thank you”更温暖。