询问退款政策
Refund Policy Inquiry
顾客不确定商品是否可以退货，询问商店的退款或退货政策，包括时间限制和收据要求等条件。
对话轮次
8
预计时长
4 分钟
场景
超市退换货
完整对话内容
以下是该情境的完整英语对话，包含中英文对照和重点解析
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学习者
第 1 轮
Excuse me, I bought this shirt yesterday, and it doesn't quite fit. I was wondering what your return policy is?
English
不好意思，我昨天买了这件衬衫，尺寸不太合适。我想问一下你们的退货政策是什么？
中文翻译
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Store Associate
第 2 轮
Certainly, I can help you with that. For clothing items, we offer returns or exchanges within 30 days of purchase, as long as the item is unworn, unwashed, and still has its original tags attached.
English
当然可以，我很乐意为您解答。对于服装类商品，只要商品未经穿着、未经洗涤，并且保留原始标签，我们接受在购买后30天内退货或换货。
中文翻译
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学习者
第 3 轮
Okay, that's good to know. Do I need the original receipt for the return?
English
好的，这样我就知道了。退货需要原始收据吗？
中文翻译
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Store Associate
第 4 轮
Yes, a valid receipt or proof of purchase is required for all returns and exchanges. Without it, we can only offer store credit at the current selling price.
English
是的，所有退货和换货都需要有效的收据或购买凭证。如果没有的话，我们只能按当前售价提供店内积分。
中文翻译
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学习者
第 5 轮
Got it. I think I still have the receipt in my bag. What about if I want to exchange it for a different size instead of a full refund?
English
明白了。我想收据还在我包里。如果我不想全额退款，只想换一个不同尺寸的呢？
中文翻译
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Store Associate
第 6 轮
An exchange for a different size or color is absolutely fine, as long as we have the item in stock. The same conditions apply: unworn, unwashed, and with tags.
English
换一个不同尺寸或颜色的商品完全没问题，只要我们有库存。条件也是一样的：未经穿着、未经洗涤，并且带标签。
中文翻译
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学习者
第 7 轮
Perfect, thank you so much for clarifying all that!
English
太好了，非常感谢您澄清这一切！
中文翻译
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Store Associate
第 8 轮
You're welcome! Just bring it to the customer service desk when you're ready, and we'll take care of it for you.
English
不客气！您准备好了就把它带到客户服务台，我们会为您处理的。
中文翻译
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对话学习完成
结合右侧的词汇和句型解析，加深理解和记忆
重点词汇
return policy
退货政策
The rules a store has for returning items you bought, like time limits and conditions.
中文解释
商店为退回您购买的商品所设定的规则，例如时间限制和条件。
exchange
交换
To swap an item for another one of the same value, often a different size or color, instead of getting money back.
中文解释
将物品与同等价值的另一件物品交换，通常是不同尺寸或颜色，而不是退回现金。
receipt
收据
A piece of paper or digital record given by the store that proves you bought something and shows the date and price.
中文解释
商店提供的纸质或数字记录，用于证明您购买了某物并显示日期和价格。
refund
退款
Getting your money back from the store when you return an item.
中文解释
当您退回商品时，从商店拿回您的钱。
unworn
未穿过的
Not used or worn at all, like clothes that look new.
中文解释
完全未使用或穿戴，像看起来全新的衣服。
tags
标签
Small labels attached to clothing that show size, price, and care instructions; stores often require them for returns.
中文解释
附着在衣物上的小标签，显示尺寸、价格和护理说明；商店通常要求这些标签用于退货。
proof of purchase
购买凭证
Any document or evidence, like a receipt, that shows you bought the item.
中文解释
任何显示您购买了该物品的文件或证据，例如收据。
store credit
商店信用
A voucher or amount you can use to buy other things in the same store, instead of getting cash back.
中文解释
一种代金券或金额，您可以用它在同一商店购买其他物品，而不是获得现金退款。
重点句型
"Excuse me, I bought this shirt yesterday, and it doesn't quite fit. I was wondering what your return policy is?"
"不好意思，我昨天买了这件衬衫，但它不太合身。我想知道你们的退货政策是什么？"
重点句型
语法解析
This polite sentence starts a conversation about a problem with an item. 'I was wondering' is a soft way to ask a question. Use it when inquiring about store rules to sound courteous.
中文解析
这个礼貌的句子开启了关于商品问题的对话。“I was wondering”是一种柔和地提问的方式。在询问商店规则时使用它，以听起来有礼貌。
"For clothing items, we offer returns or exchanges within 30 days of purchase, as long as the item is unworn, unwashed, and still has its original tags attached."
"对于服装商品，我们提供购买后30天内的退货或换货，只要商品未穿着、未洗涤，并且仍附有原标签。"
重点句型
语法解析
This explains store conditions for returns. 'As long as' introduces requirements. It's useful for understanding and explaining policies; the structure lists conditions clearly.
中文解析
这解释了退货的商店条件。'As long as'引入了要求。它有助于理解和解释政策；结构清楚地列出了条件。
"Do I need the original receipt for the return?"
"退货需要原收据吗？"
重点句型
语法解析
A direct yes/no question to check a requirement. Simple and practical for asking about necessary documents in shopping situations.
中文解析
一个直接的“是/否”问题，用于检查要求。在购物情况下询问必要文件时简单实用。
"Yes, a valid receipt or proof of purchase is required for all returns and exchanges. Without it, we can only offer store credit at the current selling price."
"是的，所有退货和换货都需要有效的收据或购买证明。没有它，我们只能提供当前售价的商店积分。"
重点句型
语法解析
This states a rule and its consequence. 'Without it' shows what happens if a condition isn't met. Use this pattern to explain policies with alternatives.
中文解析
这说明了一个规则及其后果。'没有它'显示了如果条件未满足会发生什么。使用这种模式来解释带有备选方案的政策。
"What about if I want to exchange it for a different size instead of a full refund?"
"如果我想换成不同的尺寸而不是全额退款呢？"
重点句型
语法解析
'What about if' asks about an alternative option. 'Instead of' compares choices. Great for negotiating or exploring options during returns.
中文解析
“What about if”是在询问替代选项。“Instead of”是在比较选择。非常适合在退货时谈判或探索选项。
"An exchange for a different size or color is absolutely fine, as long as we have the item in stock."
"更换不同尺寸或颜色的商品完全没问题，只要我们有库存即可。"
重点句型
语法解析
'Absolutely fine' means it's completely okay. 'As long as' adds a condition. This reassures the customer and is useful for positive responses in service roles.
中文解析
“Absolutely fine”意思是完全没问题。“As long as”添加了一个条件。这可以让客户安心，在服务角色中用于积极回应很有用。