事故后首次报案

Hi, I'd like to report an incident and start a claim. I was involved in a fender bender about an hour ago.

Certainly, I can help you with that. Can I please have your policy number or your full name and date of birth to pull up your account?

Sure, my policy number is 123456789. And my name is John Smith.

Thank you, Mr. Smith. I see your auto policy here. Could you please describe what happened? And also, did the police attend the scene?

Yes, it was a minor rear-end collision. I was stopped at a traffic light, and the car behind me didn't stop in time. The police did come; we exchanged information, and they filed a report. No one was injured, thankfully.

That's good to hear. Do you have the other driver's insurance information or their vehicle details, like license plate number?

Yes, I have their license plate number, name, and their insurance company's name. I can provide those now, or should I email them?

You can provide them over the phone now. I'm opening a claim for you as we speak. Once we have all the initial details, I can tell you about the next steps and what paperwork you'll need to submit.