协商和解金

Good morning, Ms. Chen. I'm calling to discuss the settlement offer for your recent claim regarding the storm damage to your roof. We've assessed the damages and are proposing a settlement of $8,500.

Good morning. Thank you for the update. While I appreciate the prompt assessment, $8,500 seems a bit low. My contractor’s estimate for the repairs came in at $11,000, and that includes the cost of quality materials to match the existing roof.

I understand your concern. Our offer is based on the fair market value for repairs in your area using standard materials. Could you tell me more about what your contractor's estimate covers that exceeds our assessment?

Certainly. Their estimate accounts for the specific type of shingles needed to match the existing ones, which are a higher grade than standard. It also includes disposal fees for the damaged materials, and a more comprehensive clean-up, which wasn't clearly itemized in your report.

I see. Matching existing materials can indeed add to the cost. Regarding the disposal fees and comprehensive clean-up, those are typically factored into the overall labor cost, but I can certainly re-evaluate that line item. Would you be able to send over your contractor's detailed estimate for us to review?

Yes, I can email it to you right after this call. I really think a revised offer closer to $10,500 would be more fair, considering the details I’ve provided.

Okay, Ms. Chen. Once we receive and review your contractor's detailed estimate, especially noting the higher-grade shingle cost and comprehensive clean-up, we will reassess our offer. Please allow us a couple of business days for this review. We'll be in touch.

That sounds reasonable. I'll send that email right away. Thank you for your flexibility and for taking my concerns into consideration.