跟进理赔状态

Hi, I'm calling to follow up on the status of my claim, number 12345. I filed it last week after my car accident.

Certainly, Mr. Smith. Let me pull up your claim. Claim number 12345, for a vehicle accident. It was submitted on November 8th, correct?

That's right. I'm just wondering what the typical timeline is for these claims, and if there's anything else I need to do on my end.

Okay, looking at your file, it seems we've received all initial documentation. Our average processing time for similar claims is 7 to 10 business days. Currently, your claim is under review by our adjustor.

And when can I expect to hear an update or get an estimated resolution date?

The adjustor should be in touch with you directly within the next 2-3 business days to discuss their findings and provide a more precise timeline. They might also request additional information if needed.

Alright, so I just need to wait for their call then. Nothing pending from me?

That's correct. At this moment, there are no pending actions required from you. We'll reach out if anything changes or if further details are needed. Is there anything else I can assist you with today?

No, that covers everything. Thanks for the update.

You're most welcome, Mr. Smith. Have a good day.