提供顾客信息并领取收据
Providing Customer Information and Receiving Receipt
顾客提供订单所需的联系信息（姓名、电话号码），并收到一份详细的收据或取衣凭证。
对话轮次
10
预计时长
5 分钟
场景
送衣服去干洗
完整对话内容
以下是该情境的完整英语对话，包含中英文对照和重点解析
👩
Lisa
第 1 轮
Alright, so that's two shirts and one dress. Do you need anything else dry cleaned today?
English
好的，那就是两件衬衫和一件连衣裙。您今天还需要干洗别的吗？
中文翻译
👨
James
第 2 轮
No, that's everything for now, thanks. So, what do I need to do next?
English
不，目前就这些了，谢谢。那接下来我需要做些什么？
中文翻译
👩
Lisa
第 3 轮
I just need your name and a phone number for the order. We'll send you a text when it's ready for pickup.
English
我只需要您的姓名和订单电话号码。衣服准备好取件时，我们会给您发短信。
中文翻译
👨
James
第 4 轮
Okay, my name is James Wilson, and my phone number is 555-123-4567.
English
好的，我叫詹姆斯·威尔逊，电话号码是555-123-4567。
中文翻译
👩
Lisa
第 5 轮
Got it. James Wilson, 555-123-4567. And just to confirm, you pointed out the coffee stain on the sleeve of the dress, correct?
English
收到了。詹姆斯·威尔逊，555-123-4567。再确认一下，您指出了连衣裙袖子上的咖啡渍，对吗？
中文翻译
👨
James
第 6 轮
That's right, please pay special attention to that one. It's a tricky stain.
English
是的，请特别注意那个。那是个很难处理的污渍。
中文翻译
👩
Lisa
第 7 轮
We'll do our best! Here's your claim ticket with your order number. Please keep this safe, you'll need it for pickup. It also has the estimated pickup date printed on it.
English
我们会尽力的！这是您的取衣凭证，上面有您的订单号。请妥善保管，取衣时您需要用到它。上面也打印了预计取衣日期。
中文翻译
👨
James
第 8 轮
Great, thanks! And how long does it usually take for dry cleaning?
English
太好了，谢谢！干洗通常需要多长时间？
中文翻译
👩
Lisa
第 9 轮
Typically, it's 2-3 business days. Your clothes should be ready by Thursday afternoon. We'll text you as soon as they're done.
English
通常是2-3个工作日。您的衣服应该在周四下午准备好。一旦完成，我们就会给您发短信。
中文翻译
👨
James
第 10 轮
Perfect. Thanks so much!
English
太好了。非常感谢！
中文翻译
🎯
对话学习完成
结合右侧的词汇和句型解析，加深理解和记忆
重点词汇
dry cleaning
干洗
The process of cleaning clothes using chemicals instead of water, often for delicate items like shirts and dresses.
中文解释
使用化学品而非水清洗衣物的过程，通常用于衬衫和连衣裙等精细物品。
stain
污渍
A mark or spot on fabric, like coffee or ink, that needs special cleaning to remove.
中文解释
织物上的标记或斑点，如咖啡或墨水，需要特殊的清洁来去除。
sleeve
袖子
The part of a shirt or dress that covers the arm.
中文解释
衬衫或连衣裙覆盖手臂的部分。
claim ticket
取衣凭证
A receipt or tag given by the dry cleaner that you must show when picking up your clothes.
中文解释
干洗店提供的收据或标签，必须在取衣时出示。
pickup
取货
The action of collecting or retrieving your cleaned clothes from the store.
中文解释
从商店取回或回收您清洗后的衣服的行为。
order number
订单编号
A unique code or number assigned to your dry cleaning request for tracking.
中文解释
分配给您的干洗请求的唯一代码或编号，用于跟踪。
business days
工作日
Working days from Monday to Friday, not including weekends or holidays.
中文解释
周一至周五的工作日，不包括周末或节假日。
estimated
估计的
An approximate or expected time or date, not exact.
中文解释
一个近似或预期的日期或时间，不是精确的。
重点句型
"Do you need anything else dry cleaned today?"
"今天您还有其他需要干洗的物品吗？"
重点句型
语法解析
This is a polite question from the staff to check if the customer has more items. Use it in service situations to offer additional help. It uses 'do you need' for polite inquiries.
中文解析
这是工作人员礼貌询问客户是否还有更多物品的一种方式。在服务场景中使用它来提供额外帮助。它使用 'do you need' 来表达礼貌的询问。
"I just need your name and a phone number for the order."
"我只需要您的姓名和电话号码来处理订单。"
重点句型
语法解析
The staff requests basic contact info simply. 'Just need' means 'only require,' making it sound easy and non-demanding. Useful when asking for minimal details in transactions.
中文解析
工作人员简单地要求基本联系信息。「Just need」意思是「仅需」，使其听起来简单且不强求。在交易中要求最小细节时有用。
"My name is James Wilson, and my phone number is 555-123-4567."
"我的名字是詹姆斯·威尔逊，我的电话号码是555-123-4567。"
重点句型
语法解析
This is how to provide personal information clearly. Use 'my name is' and 'my phone number is' to introduce yourself formally. The 'and' connects two pieces of info smoothly.
中文解析
这就是如何清晰地提供个人信息的方法。使用‘my name is’和‘my phone number is’来正式介绍自己。‘and’可以顺畅地连接两条信息。
"Please pay special attention to that one. It's a tricky stain."
"请特别注意那个。它是一个棘手的污渍。"
重点句型
语法解析
The customer politely asks for extra care on a difficult spot. 'Pay special attention' means to focus more, and 'tricky' describes something hard. Use this to highlight issues in services.
中文解析
顾客礼貌地要求对一个困难的污点给予额外注意。'特别注意'意味着更多关注，而'tricky'描述的是某件难事。用这个来突出服务中的问题。
"Here's your claim ticket with your order number."
"这是您的订单号对应的取货凭证。"
重点句型
语法解析
The staff hands over the receipt. 'Here's' is a casual way to give something. Useful for explaining what you're providing in customer service.
中文解析
工作人员递上收据。「Here's」是一种随意的方式来递交东西。在客户服务中，用于解释您提供的内容很有用。
"How long does it usually take for dry cleaning?"
"干洗通常需要多长时间？"
重点句型
语法解析
A common question about processing time. 'How long does it take' is a standard pattern for asking duration, and 'usually' means typically. Ask this when waiting for services.
中文解析
关于处理时间的常见问题。“需要多长时间”是一种询问持续时间的标准模式，“通常”意味着典型情况。在等待服务时询问这个问题。
"Typically, it's 2-3 business days."
"通常是2-3个工作日。"
重点句型
语法解析
This gives an expected timeframe. 'Typically' means 'normally' or 'in most cases,' and the structure 'it's [number] [unit]' is simple for estimates. Use to inform customers of timelines.
中文解析
这提供了预期的时框。'Typically' 意思是 '通常' 或 '在大多数情况下'，结构 'it's [number] [unit]' 对于估计很简单。用于告知客户时间表。