取消或修改现有预约
Cancelling or Modifying an Existing Reservation
顾客打电话给餐厅取消或更改已预订座位的日期/时间或就餐人数。
对话轮次
11
预计时长
6 分钟
场景
预订餐厅座位
完整对话内容
以下是该情境的完整英语对话，包含中英文对照和重点解析
👩
Lisa
第 1 轮
Good morning, thank you for calling The Grand Bistro. This is Lisa, how can I help you?
English
早上好，感谢您致电大酒馆。我是丽莎，有什么可以帮您的吗？
中文翻译
👨
James
第 2 轮
Good morning, Lisa. My name is James Cameron, and I'd like to modify an existing dinner reservation.
English
早上好，丽莎。我叫詹姆斯·卡梅隆，我想修改一个现有的晚餐预订。
中文翻译
👩
Lisa
第 3 轮
Certainly, Mr. Cameron. Do you have the reservation name and time, please?
English
当然，卡梅隆先生。请问您有预订的姓名和时间吗？
中文翻译
👨
James
第 4 轮
Yes, it's under James Cameron, for this Friday, October 27th, at 7:00 PM, for four people.
English
是的，预订人是詹姆斯·卡梅隆，本周五10月27日晚上7点，四个人。
中文翻译
👩
Lisa
第 5 轮
Okay, I see that. How would you like to modify it?
English
好的，我看到了。您想怎么修改呢？
中文翻译
👨
James
第 6 轮
We actually need to increase the party size from four to six people. Would that be possible at the same time and date?
English
我们实际上需要把人数从四人增加到六人。在同样的时间和日期可以吗？
中文翻译
👩
Lisa
第 7 轮
Let me check for you... For Friday at 7 PM for six people... Yes, we do have one table available for a party of six at that time. Would you like me to go ahead and update that for you?
English
我帮您查一下……周五晚上7点，6个人……是的，我们确实有一个6人位的桌子在那个时间有空。您需要我为您更新吗？
中文翻译
👨
James
第 8 轮
Yes, please! That would be great. Thank you so much, Lisa.
English
是的，请！太好了。非常感谢您，丽莎。
中文翻译
👩
Lisa
第 9 轮
You're welcome, Mr. Cameron. Your reservation for Friday, October 27th, at 7:00 PM has been updated to six people. Is there anything else I can assist you with today?
English
不客气，卡梅隆先生。您10月27日周五晚上7点的预订已更新为六人。今天还有其他我可以帮您的吗？
中文翻译
👨
James
第 10 轮
No, that's all. Thanks again for your help. Have a great day!
English
没有了，就这些。再次感谢您的帮助。祝您有个美好的一天！
中文翻译
👩
Lisa
第 11 轮
You too, Mr. Cameron. We look forward to seeing you on Friday!
English
您也是，卡梅隆先生。我们期待周五见到您！
中文翻译
🎯
对话学习完成
结合右侧的词汇和句型解析，加深理解和记忆
重点词汇
modify
修改
To modify means to make changes to something that already exists, like changing details of a booking. Use it when you want to adjust a reservation.
中文解释
修改是指对已存在的事物进行更改，例如更改预订的详细信息。当您想调整预订时，请使用它。
reservation
预订
A reservation is a booking for a table or seat in advance. It's commonly used when calling restaurants to secure a spot.
中文解释
预订是提前预订桌子或座位。它通常用于打电话给餐厅以确保位置。
party size
团体规模
Party size refers to the number of people in your group for a reservation. It's a practical term for specifying how many will dine together.
中文解释
团体规模指的是您预订团体中的人数。它是一个实用的术语，用于指定将有多少人一起用餐。
existing
现有的
Existing means something that already exists or has been made before. Use it to describe a reservation that's already been set up.
中文解释
现有的意思是已经存在或之前已经制作的东西。用于描述已经设置好的预订。
update
更新
To update means to change information to make it current or correct. In reservations, it means adjusting details like the number of people.
中文解释
更新意味着更改信息以使其当前或正确。在预订中，这意味着调整如人数等细节。
available
可用
Available means free or not taken. It's used to check if a table or time slot is open for booking.
中文解释
Available 意思是空闲或未被占用。它用于检查桌子或时间段是否可用于预订。
assist
协助
To assist means to help someone. It's a polite way for service staff to offer support, like in customer service calls.
中文解释
协助意味着帮助某人。这是服务人员提供支持的礼貌方式，例如在客户服务电话中。
重点句型
"I'd like to modify an existing dinner reservation."
"我想修改一个现有的晚餐预约。"
重点句型
语法解析
This is a polite way to request a change to a previous booking. Use 'I'd like to' for formal requests, and 'modify' shows the action of changing. Great for starting a call about adjustments.
中文解析
这是礼貌地请求更改先前预订的一种方式。使用 'I'd like to' 进行正式请求，'modify' 显示更改的动作。非常适合开始关于调整的电话。
"Do you have the reservation name and time, please?"
"您有预订的姓名和时间吗，请问？"
重点句型
语法解析
This question asks for confirmation details. 'Do you have... please?' is a courteous way to gather information. Useful for staff verifying bookings; note the polite 'please' for service interactions.
中文解析
这个问题是在询问确认细节。'Do you have... please?' 是一种礼貌地收集信息的方式。适用于工作人员验证预订；注意用于服务互动的礼貌 'please'。
"It's under James Cameron, for this Friday, October 27th, at 7:00 PM, for four people."
"是詹姆斯·卡梅隆名下，本周五，10月27日，晚上7点，四人。"
重点句型
语法解析
This provides booking details clearly. 'It's under [name]' means the reservation is listed by that name. Practice dates, times, and numbers; 'for [number] people' specifies party size.
中文解析
这清楚地提供了预订细节。“It's under [name]”意思是预订以该名字列出。练习日期、时间和数字；“for [number] people”指定聚会规模。
"How would you like to modify it?"
"您想如何修改它？"
重点句型
语法解析
This asks for specifics on changes. 'How would you like to' is conditional and polite, inviting the customer to explain. Useful in service roles to guide the conversation.
中文解析
这是在询问变更的具体细节。'How would you like to' 是条件式的表达，礼貌地邀请客户解释。在服务角色中，有助于引导对话。
"We actually need to increase the party size from four to six people."
"我们实际上需要将派对人数从四人增加到六人。"
重点句型
语法解析
This explains the change needed. 'Actually' softens the request; 'increase from... to...' describes the adjustment. Good for customers specifying group size changes.
中文解析
这解释了所需的更改。“Actually”软化了请求；“increase from... to...”描述了调整。适合指定团体规模变更的客户。
"Would that be possible at the same time and date?"
"能在相同的时间和日期进行吗？"
重点句型
语法解析
This checks feasibility. 'Would... be possible?' is a polite yes/no question. Use it when confirming if a change can happen without altering other details.
中文解析
这是在检查可行性。'Would... be possible?' 是一个礼貌的“是/否”问题。在确认更改是否可以在不更改其他细节的情况下发生时使用。
"Let me check for you..."
"我来帮你查查..."
重点句型
语法解析
This shows you're verifying information. 'Let me' offers to do something helpful. It's a common phrase in customer service to buy time while looking up details.
中文解析
这显示你正在验证信息。'Let me'表示主动提供帮助。这是客服中常见的表达，用来在查找细节时争取时间。
"Is there anything else I can assist you with today?"
"今天还有什么我可以帮助您的吗？"
重点句型
语法解析
This closes the call by offering more help. 'Is there anything else...' is standard for ending service interactions politely. It uses present continuous 'can assist' for ongoing help.
中文解析
这通过提供更多帮助来结束通话。'Is there anything else...' 是礼貌结束服务互动的标准表达。它使用现在进行时 'can assist' 来表示持续的帮助。