处理机器故障
Dealing with a Machine Error
在洗涤周期中，机器停止工作、显示错误信息或排水不畅。顾客需要向工作人员报告问题并寻求帮助或退款。
对话轮次
8
预计时长
4 分钟
场景
在洗衣店洗衣服
完整对话内容
以下是该情境的完整英语对话，包含中英文对照和重点解析
👩
Sarah
第 1 轮
Excuse me, I seem to be having a problem with one of your washing machines. Machine number 7.
English
不好意思，我的7号洗衣机好像出问题了。
中文翻译
👨
James
第 2 轮
Oh, I'm sorry to hear that. What seems to be the issue?
English
哦，很抱歉听到这个。请问有什么问题呢？
中文翻译
👩
Sarah
第 3 轮
It stopped midway through the wash cycle and now it's displaying an 'E3' error. Plus, it's not draining at all, so my clothes are just sitting in a pool of water.
English
它在洗衣周期的中途停止了，现在显示'E3'错误。而且，它根本不排水，我的衣服就泡在水里。
中文翻译
👨
James
第 4 轮
An E3 error, got it. Let me take a look for you. Sometimes it's just a simple reset. If not, we'll need to transfer your clothes to another machine.
English
E3错误，明白了。我帮你看看。有时候只是简单的重置一下。如果不行，我们需要把你的衣服转到另一台机器去。
中文翻译
👩
Sarah
第 5 轮
Okay, sounds good. Will I get a refund for this wash, or do I need to pay for the next machine?
English
好的，听起来不错。这次洗衣能给我退款吗？还是我需要为下一台机器付款？
中文翻译
👨
James
第 6 轮
No, you absolutely won't pay for another wash. We'll either get this one working again, or I'll give you a token for a free wash on a different machine. Let's see here...
English
不，你绝对不需要再付一次钱。我们要么让这台机器重新工作，要么我给你一个代币，让你免费使用另一台机器。我来看看...
中文翻译
👨
James
第 7 轮
Alright, it looks like a drain pump issue. It's not a quick fix, I'm afraid. Here, use this token for machine number 12. It's larger and empty.
English
好的，看来是排水泵的问题。恐怕这不是个能很快解决的问题。拿着，你用这个代币去用12号机器，那台又大又空。
中文翻译
👩
Sarah
第 8 轮
Thank you so much! That's really helpful. I appreciate it.
English
非常感谢！这真的很有帮助。我很感激。
中文翻译
🎯
对话学习完成
结合右侧的词汇和句型解析，加深理解和记忆
重点词汇
excuse me
打扰一下
A polite phrase used to get someone's attention or interrupt them gently, especially when asking for help.
中文解释
用于吸引某人注意或温和打断他们的礼貌短语，尤其是在请求帮助时。
issue
问题
A problem or difficulty; in this context, it refers to a malfunction with the machine, similar to saying 'problem' but sounds a bit more formal.
中文解释
问题或困难；在这种语境中，它指的是机器的故障，类似于说'problem'但听起来更正式一些。
wash cycle
洗涤周期
The full process of washing clothes in a machine, including steps like filling with water, agitating, and rinsing.
中文解释
机器洗衣服的完整过程，包括注水、搅动和漂洗等步骤。
midway
中途
In the middle of something; used here to describe the machine stopping during the process.
中文解释
在某事物的中间；这里用于描述机器在过程中停止。
draining
排水
The action of removing water from the washing machine after the wash; important for completing the cycle.
中文解释
洗涤后从洗衣机中移除水的操作；对于完成循环很重要。
reset
重置
To restart or return a machine to its original settings, often to fix minor problems.
中文解释
重新启动或将机器恢复到其原始设置，通常用于修复小问题。
refund
退款
Money returned to a customer when a service or product doesn't work as expected; useful when complaining about faulty services.
中文解释
当服务或产品不符合预期时，返回给客户的钱；在抱怨有故障的服务时很有用。
token
代币
A special coin or ticket that can be used instead of real money for a service, like a free wash in this case.
中文解释
一种特殊的硬币或票据，可以代替真钱用于服务，比如本例中的免费清洗。
重点句型
"Excuse me, I seem to be having a problem with one of your washing machines."
"打扰一下，我好像在使用你们的洗衣机时遇到了问题。"
重点句型
语法解析
This is a polite way to report a problem; 'seem to be having' softens the complaint, making it less direct. Use it when starting a conversation about an issue in a service place.
中文解析
这是报告问题的一种礼貌方式；'seem to be having' 缓和了抱怨，使其不那么直接。在服务场所开始关于问题的对话时使用。
"What seems to be the issue?"
"似乎是什么问题？"
重点句型
语法解析
A helpful question to ask for details about a problem; 'seems to be' makes it gentle. Useful for customer service to show you're listening and want to help.
中文解析
询问问题细节的有用问题；'seems to be' 使它听起来温和。在客户服务中，用于显示您在倾听并想提供帮助。
"It stopped midway through the wash cycle and now it's displaying an 'E3' error."
"它在洗涤周期的中途停止了，现在显示“E3”错误。"
重点句型
语法解析
Describes a specific machine problem clearly; 'midway through' means in the middle. Good for explaining technical issues step by step.
中文解析
清晰地描述了特定的机器问题；“midway through”意思是中间。适合逐步解释技术问题。
"Let me take a look for you."
"让我帮你看看。"
重点句型
语法解析
Offers to check or inspect something; 'take a look' is casual for examining. Use this in service roles to reassure customers you're helping.
中文解析
提供检查或检验某事；'take a look' 是检查的随意表达。在服务角色中使用此语，以让客户安心你正在帮助他们。
"Will I get a refund for this wash, or do I need to pay for the next machine?"
"这个洗涤能退款吗，还是我需要为下一个机器付费？"
重点句型
语法解析
Asks about compensation politely; uses 'or' to give options. Practical when something goes wrong and you want your money back or alternatives.
中文解析
礼貌地询问补偿；使用'或'提供选项。当事情出错并想要退款或替代方案时很实用。
"You absolutely won't pay for another wash."
"您绝对不需要再支付一次洗涤费用。"
重点句型
语法解析
Strong reassurance that no extra payment is needed; 'absolutely' emphasizes certainty. Use to comfort customers during problems.
中文解析
强烈的保证，表示不需要额外支付；'绝对'强调确定性。用于在问题发生时安慰客户。
"Thank you so much! That's really helpful. I appreciate it."
"非常感谢！这真的很有帮助。我很感激。"
重点句型
语法解析
Expresses strong gratitude; 'so much' intensifies thanks, and 'I appreciate it' shows value. Always use after receiving help to be polite.
中文解析
表达强烈的感激之情；'so much' 加强了感谢，'I appreciate it' 显示出价值。收到帮助后总是使用以示礼貌。