确认服务变更及费用
Confirming Service Change & Charges
在讨论选项后，客户回电或公司致电客户，以确认其所请求的服务变更详情，包括新的月费用和生效日期。
对话轮次
11
预计时长
6 分钟
场景
电信服务变更
完整对话内容
以下是该情境的完整英语对话，包含中英文对照和重点解析
👩
Lisa
第 1 轮
Hello, Mr. Smith? This is Lisa calling from Telecom Solutions. I'm following up on your recent request to upgrade your internet plan.
English
您好，史密斯先生吗？我是电信方案公司的丽莎。我打电话是跟进您最近升级互联网套餐的请求。
中文翻译
👨
John
第 2 轮
Yes, that's me. Hi, Lisa. I'm glad you called. I wanted to confirm everything before it goes through.
English
是的，我就是。你好，丽莎。很高兴你打电话来。我想在服务生效前确认所有细节。
中文翻译
👩
Lisa
第 3 轮
Absolutely. So, you're upgrading to our 'Gigabit Extreme' plan, which offers speeds up to 1 Gigabyte per second. Is that correct?
English
当然。您要升级到我们的“千兆极致”套餐，它提供每秒高达1千兆的速度。对吗？
中文翻译
👨
John
第 4 轮
That's right. And what about the monthly charges for that? We discussed it would be $79.99 for the first 12 months, then $89.99 after that, with no contract.
English
没错。那月费是多少呢？我们讨论过前12个月是79.99美元，之后是89.99美元，无合同。
中文翻译
👩
Lisa
第 5 轮
Yes, that's exactly right. The monthly charge will be $79.99 for the first year, then $89.99 thereafter. And indeed, there's no long-term contract required for this plan.
English
是的，完全正确。第一年每月费用是79.99美元，之后是89.99美元。而且，这个套餐确实不需要长期合同。
中文翻译
👨
John
第 6 轮
Great. And when will the new plan actually take effect? Will it be from my next billing cycle?
English
太好了。那新套餐什么时候生效呢？会从我下一个账单周期开始吗？
中文翻译
👩
Lisa
第 7 轮
The change will be effective starting on October 1st, so with your next billing cycle. You'll see the new charges reflected on your bill around mid-October.
English
变更将于10月1日生效，也就是从您的下一个账单周期开始。您将在10月中旬左右的账单上看到新的费用。
中文翻译
👨
John
第 8 轮
Perfect. Everything sounds in order. Thank you for confirming, Lisa. I appreciate it.
English
完美。一切听起来都对。谢谢你确认，丽莎。我很感激。
中文翻译
👩
Lisa
第 9 轮
You're most welcome, Mr. Smith. A confirmation email with all these details will be sent to you shortly. Is there anything else I can help you with today?
English
非常欢迎您，史密斯先生。一封包含所有这些细节的确认邮件将很快发送给您。今天还有什么我可以帮您的吗？
中文翻译
👨
John
第 10 轮
No, that's everything for now. Thanks again!
English
不，目前就这些了。再次感谢！
中文翻译
👩
Lisa
第 11 轮
My pleasure. Have a great day!
English
不客气。祝您有美好的一天！
中文翻译
🎯
对话学习完成
结合右侧的词汇和句型解析，加深理解和记忆
重点词汇
upgrade
升级
To change to a better or more advanced service or product, like switching to a faster internet plan. Use it when you want to improve what you have.
中文解释
更改为更好或更高级的服务或产品，例如切换到更快的互联网套餐。当您想改进现有内容时使用。
plan
套餐
A package of services offered by a company, such as an internet or phone plan with specific features and prices. Common in telecom contexts.
中文解释
公司提供的一揽子服务，例如具有特定功能和价格的互联网或电话套餐。在电信上下文中常见。
monthly charges
每月费用
The fees you pay every month for a service. It's useful when discussing bills or costs with service providers.
中文解释
您为服务每月支付的费用。在与服务提供商讨论账单或成本时很有用。
effective
生效
When a change starts to happen or apply, like the date a new plan begins. Use it to ask about start dates.
中文解释
当变化开始发生或适用时，例如新计划开始的日期。使用它来询问开始日期。
billing cycle
计费周期
The regular period, usually a month, when your bill is calculated and sent. Important for understanding payment timing.
中文解释
账单计算并发送的常规时期，通常为一个月。了解支付时机很重要。
confirmation
确认
The act of verifying or making sure details are correct. Often used in customer service to double-check information.
中文解释
验证或确保细节正确的行为。通常用于客户服务中双重检查信息。
contract
合同
A formal agreement that binds you to terms, like a long-term service deal. Many plans now say 'no contract' to mean flexibility.
中文解释
一份正式协议，将您绑定到条款中，例如长期服务协议。许多计划现在说“无合同”以表示灵活性。
thereafter
此后
After a specific time or event, like after the first year. It's a formal way to say 'from then on' in pricing discussions.
中文解释
在特定时间或事件之后，比如第一年之后。这是定价讨论中正式地说‘从那时起’的方式。
重点句型
"I'm following up on your recent request."
"我正在跟进您最近的请求。"
重点句型
语法解析
This is a polite way to call back about something previously discussed. Use it in customer service to check on a customer's action. 'Following up' means checking progress.
中文解析
这是礼貌地回溯先前讨论的内容的一种方式。在客户服务中使用它来检查客户的行动。'Follow up' 意思是检查进度。
"I wanted to confirm everything before it goes through."
"我想在它通过之前确认一切。"
重点句型
语法解析
Expresses the desire to verify details before finalizing. Useful for caution in transactions. 'Goes through' means is approved or processed.
中文解析
表达了在最终确定之前验证细节的愿望。在交易中用于谨慎。'Goes through' 的意思是获得批准或被处理。
"Is that correct?"
"那是正确的吗？"
重点句型
语法解析
A simple question to check if information is right. It's a key confirmation phrase in conversations. Use it after stating facts to ensure accuracy.
中文解析
一个简单的检查信息是否正确的问题。它是对话中的关键确认短语。在陈述事实后使用它以确保准确性。
"The monthly charge will be $79.99 for the first year, then $89.99 thereafter."
"首年月费为$79.99，此后为$89.99。"
重点句型
语法解析
Describes pricing over time. Useful for explaining costs. Note the structure: base price + time period + change + 'thereafter' for future.
中文解析
描述随时间变化的定价。有助于解释成本。请注意结构：基本价格 + 时间段 + 变化 + 'thereafter' 表示未来。
"The change will be effective starting on October 1st."
"该变更将于10月1日起生效。"
重点句型
语法解析
States when a service update begins. Practical for scheduling. 'Effective' is followed by a date; use in business or service talks.
中文解析
表示服务更新开始的时间。适用于调度安排。'Effective' 后跟日期；用于商业或服务讨论。
"You'll see the new charges reflected on your bill around mid-October."
"您将在十月中旬左右看到新收费反映在您的账单上。"
重点句型
语法解析
Explains when changes appear on statements. 'Reflected' means shown. Use this to inform about billing updates; 'around' adds flexibility to dates.
中文解析
说明变更何时出现在对账单上。'Reflected' 意为显示。使用此来通知计费更新；'around' 为日期添加灵活性。
"Is there anything else I can help you with today?"
"今天还有什么我可以帮您的吗？"
重点句型
语法解析
A standard closing question in service calls to offer more assistance. It's polite and professional; use at the end of conversations to check for more needs.
中文解析
服务通话中提供更多协助的标准结束问题。它礼貌且专业；在对话结束时使用，以检查是否有更多需求。
"Have a great day!"
"祝你有美好的一天！"
重点句型
语法解析
A friendly goodbye. Common in American English customer service. Use it to end positive interactions warmly.
中文解析
友好的告别语。在美式英语客服中常见。用于温暖地结束积极互动。