更改或取消预约
Rescheduling or Canceling Appointment
由于突发情况，患者需要联系诊所，要么重新安排体检预约，要么完全取消。
对话轮次
10
预计时长
5 分钟
场景
健康检查预约
完整对话内容
以下是该情境的完整英语对话，包含中英文对照和重点解析
👩
Sarah
第 1 轮
Hello, I'd like to reschedule my health checkup appointment. My name is Sarah Miller.
English
您好，我想重新安排我的健康检查预约。我叫莎拉·米勒。
中文翻译
👨
John
第 2 轮
Certainly, Ms. Miller. Could you please confirm the original date and time of your appointment?
English
好的，米勒女士。请您确认一下您原来的预约日期和时间？
中文翻译
👩
Sarah
第 3 轮
Yes, it was scheduled for next Tuesday, October 24th, at 9:00 AM.
English
是的，原定是下周二，10月24日上午9点。
中文翻译
👨
John
第 4 轮
Thank you. And what's the reason for rescheduling, if you don't mind me asking?
English
谢谢。请问您重新安排的原因是什么？
中文翻译
👩
Sarah
第 5 轮
I have an unexpected work trip that came up. I'm afraid I won't be able to make it.
English
我临时有一次意想不到的出差。恐怕我无法按时赴约了。
中文翻译
👨
John
第 6 轮
I understand. Let me see what's available. How about the following week, perhaps on Thursday, November 2nd, at 10:30 AM?
English
我明白了。让我看看有哪些可用的时间。下周如何，比如11月2日周四上午10点半？
中文翻译
👩
Sarah
第 7 轮
That sounds perfect, thank you! Will I need to remember any specific preparations, like fasting?
English
听起来很完美，谢谢！我需要记住什么特殊的准备事项吗，比如禁食？
中文翻译
👨
John
第 8 轮
Yes, please continue to fast for 8-12 hours prior to your new appointment. We'll also send an email confirmation with all the details shortly. Is there anything else I can help you with today?
English
是的，请在新预约前继续禁食8-12小时。我们很快也会发送一封包含所有细节的电子邮件确认函。今天还有什么我可以帮您的吗？
中文翻译
👩
Sarah
第 9 轮
No, that's all. Thank you so much for your help, John!
English
不了，就这些。非常感谢您的帮助，约翰！
中文翻译
👨
John
第 10 轮
You're welcome, Ms. Miller. We look forward to seeing you on November 2nd.
English
不客气，米勒女士。我们期待11月2日见到您。
中文翻译
🎯
对话学习完成
结合右侧的词汇和句型解析，加深理解和记忆
重点词汇
reschedule
重新安排
To change the time or date of a planned event, like an appointment, to a new one. Use this when you need to move something to another time.
中文解释
将计划事件的日期或时间更改为新的，例如预约。当您需要将某事移到另一个时间时，使用此选项。
appointment
预约
A fixed time to meet someone, such as a doctor or for a service. It's common in medical or professional contexts.
中文解释
一个固定的时间来见某人，比如医生或服务。它在医疗或专业环境中很常见。
confirm
确认
To check or make sure something is correct, like details of a plan. Staff often ask customers to confirm information.
中文解释
检查或确保某事正确，比如计划的细节。工作人员经常要求客户确认信息。
unexpected
意外的
Something that happens suddenly and was not planned. Use it to explain surprises, like a sudden trip.
中文解释
突然发生且未计划的事情。用于解释惊喜，比如突然的旅行。
available
可用
Free or open for use at a certain time. In scheduling, it means slots that are not yet booked.
中文解释
在特定时间免费或开放使用。在调度中，指尚未预订的时间槽。
preparations
准备
Things you do to get ready for an event, like a medical test. It helps ensure everything goes smoothly.
中文解释
为事件做准备的事情，比如医疗检查。它有助于确保一切顺利进行。
fasting
禁食
Not eating or drinking for a period, often before medical tests. It's a specific preparation for health checkups.
中文解释
一段时间内不吃不喝，通常在医疗检查前。这是健康检查的特定准备。
prior to
在...之前
Before something happens. It's a formal way to say 'before' and is useful in instructions or schedules.
中文解释
在某事发生之前。它是'before'的正式说法，在指示或时间表中有用。
重点句型
"Hello, I'd like to reschedule my health checkup appointment. My name is Sarah Miller."
"你好，我想重新安排我的健康检查预约。我的名字是莎拉·米勒。"
重点句型
语法解析
This is a polite way to start a call for changing an appointment. 'I'd like to' is a soft request form, useful for customer service situations. Use it when booking or changing plans.
中文解析
这是开始改变预约电话的一种礼貌方式。'I'd like to' 是一种柔和的请求形式，在客户服务情况下很有用。在预约或更改计划时使用它。
"Certainly, Ms. Miller. Could you please confirm the original date and time of your appointment?"
"当然，米勒女士。请您确认预约的原始日期和时间吗？"
重点句型
语法解析
A helpful response from service staff. 'Certainly' means 'of course,' and 'Could you please' is polite for requests. This pattern is common in professional interactions to verify details.
中文解析
服务人员的有帮助回应。'Certainly'意思是'当然'，'Could you please'是请求的礼貌表达。这种模式在专业互动中用于验证细节时很常见。
"Yes, it was scheduled for next Tuesday, October 24th, at 9:00 AM."
"是的，它定于下周二，即10月24日上午9:00。"
重点句型
语法解析
This confirms details clearly. Use dates and times like this in English: day, month, date, time. It's practical for appointments to avoid confusion.
中文解析
这清楚地确认了细节。在英语中使用这样的日期和时间：星期，月，日，时间。对于预约来说很实用，以避免混淆。
"I have an unexpected work trip that came up. I'm afraid I won't be able to make it."
"我突然有了一个意外的工作出差，恐怕无法出席了。"
重点句型
语法解析
'Came up' means suddenly happened, and 'I'm afraid' politely expresses regret. This sentence explains a reason for change, useful when apologizing for conflicts.
中文解析
‘Came up’意思是突然发生，‘I'm afraid’礼貌地表达遗憾。这个句子解释了变化的原因，在为冲突道歉时很有用。
"I understand. Let me see what's available. How about the following week, perhaps on Thursday, November 2nd, at 10:30 AM?"
"我理解。让我看看有什么可用的。下周如何，或许周四，11月2日，上午10:30？"
重点句型
语法解析
Shows empathy with 'I understand,' then offers options. 'How about' suggests ideas politely. Use this in service roles to propose alternatives.
中文解析
通过‘I understand’表现出共情，然后提供选项。‘How about’礼貌地建议想法。在服务角色中使用此句来提出备选方案。
"That sounds perfect, thank you! Will I need to remember any specific preparations, like fasting?"
"听起来很完美，谢谢！需要记住任何特定的准备，比如禁食吗？"
重点句型
语法解析
Agrees positively with 'That sounds perfect' and asks about preparations. 'Like' introduces examples. This is useful for confirming details after agreeing.
中文解析
对“That sounds perfect”表示积极同意，并询问准备事项。“Like”引入例子。这在同意后确认细节时很有用。
"Yes, please continue to fast for 8-12 hours prior to your new appointment."
"是的，请在新的预约前继续禁食8-12小时。"
重点句型
语法解析
Gives clear instructions. 'Prior to' means before, and the range '8-12 hours' specifies time. Use this structure for medical advice or preparations.
中文解析
提供清晰的指示。'Prior to' 意思是 'before'，'8-12 hours' 的范围指定了时间。请使用此结构用于医疗建议或准备。
"No, that's all. Thank you so much for your help, John!"
"不，就这些了。非常感谢你的帮助，John！"
重点句型
语法解析
Ends the conversation politely. 'That's all' means no more questions. Expressing thanks like this is essential for courteous closings in English calls.
中文解析
礼貌地结束对话。'就这些了'的意思是没有更多问题。以这种方式表达感谢在英语电话的礼貌结束中是必不可少的。