使用自助加油泵功能
Using Self-Service Pump Features
顾客正在使用自助加油泵，需要帮助理解屏幕上显示的选择燃油类型、预付款或启动油泵的说明。
对话轮次
8
预计时长
4 分钟
场景
加油站服务
完整对话内容
以下是该情境的完整英语对话，包含中英文对照和重点解析
👩
Lisa
第 1 轮
Excuse me, I'm trying to use this self-service pump, but I'm a bit confused. It's asking for a selection before I can even start.
English
打扰一下，我正在尝试使用这个自助加油泵，但有点困惑。它在我开始之前就要求我选择一些东西。
中文翻译
👨
John
第 2 轮
No problem! Are you looking for a specific fuel type, and have you already pre-paid inside, or would you like to pay at the pump?
English
没问题！您是想找特定类型的燃油吗？您是在里面提前付过钱了，还是要在这里付款？
中文翻译
👩
Lisa
第 3 轮
I need regular unleaded, and I'd like to pay here at the pump. It's showing options like 'Pay Inside' or 'Credit/Debit Card'.
English
我需要普通无铅汽油，想在这里付款。它显示了‘去店里付款’或‘信用卡/借记卡’的选项。
中文翻译
👨
John
第 4 轮
Okay, then select 'Credit/Debit Card'. Then it should prompt you to insert your card. After that, you'll be able to choose the fuel grade.
English
好的，那您选择‘信用卡/借记卡’。然后它会提示您插入卡片。之后，您就可以选择燃油等级了。
中文翻译
👩
Lisa
第 5 轮
Got it. So, 'Credit/Debit Card' first, then choose the grade. Thanks! While I have you, do you offer car wash services here?
English
明白了。先选‘信用卡/借记卡’，然后选择等级。谢谢！顺便问一下，你们这里提供洗车服务吗？
中文翻译
👨
John
第 6 轮
Yes, we do! Our car wash is just around the corner, past the convenience store. You can purchase a wash code inside.
English
是的，我们有！我们的洗车房就在拐角处，便利店后面。您可以在店里购买洗车码。
中文翻译
👩
Lisa
第 7 轮
Perfect, thanks for the help! I appreciate it.
English
太好了，谢谢您的帮助！我很感谢。
中文翻译
👨
John
第 8 轮
You're welcome! Let me know if you need anything else.
English
不客气！如果您还需要其他帮助，请告诉我。
中文翻译
🎯
对话学习完成
结合右侧的词汇和句型解析，加深理解和记忆
重点词汇
self-service pump
自助加油泵
A machine at a gas station where customers pump fuel themselves without help from staff; useful for understanding modern gas stations.
中文解释
加油站的一台机器，客户无需工作人员帮助即可自行泵入燃料；有助于理解现代加油站。
confused
困惑的
Feeling unsure or puzzled about something; often used when asking for help in everyday situations like using machines.
中文解释
对某事感到不确定或困惑；常用于日常情况下如使用机器时寻求帮助。
pre-paid
预付
Paying for something in advance before receiving the service; common in gas stations to start the pump.
中文解释
在接收服务之前提前支付费用；常见于加油站启动油泵。
pay at the pump
泵上支付
Making payment directly at the gas pump using a card, instead of going inside; convenient for quick refueling.
中文解释
使用卡在加油泵上直接付款，而不是进入里面；方便快速加油。
regular unleaded
普通无铅汽油
A common type of gasoline without lead, suitable for most cars; 'regular' means the standard, cheaper option.
中文解释
一种常见的不含铅的汽油类型，适合大多数汽车；'regular' 表示标准、更便宜的选项。
credit/debit card
信用卡/借记卡
A plastic card for payments; 'credit' borrows money, 'debit' uses your own bank money; widely used for transactions.
中文解释
一种用于支付的塑料卡；'信用卡'是借钱，'借记卡'是使用自己的银行资金；广泛用于交易。
prompt
提示
A message or instruction that appears on a screen to guide the next action; like a computer telling you what to do next.
中文解释
屏幕上出现的消息或指令，用于指导下一个操作；就像计算机告诉你下一步该做什么。
car wash
洗车
A service to clean a vehicle automatically or by hand; often available at gas stations for extra convenience.
中文解释
一种自动或手工清洁车辆的服务；通常在加油站提供，以增加便利性。
convenience store
便利店
A small shop at a gas station selling snacks, drinks, and basics; 'convenience' means easy and quick access.
中文解释
位于加油站的小型商店，销售零食、饮料和日常必需品；'convenience'意为容易和快速获取。
重点句型
"Excuse me, I'm trying to use this self-service pump, but I'm a bit confused."
"打扰一下，我正试图使用这个自助泵，但有点困惑。"
重点句型
语法解析
This polite way to ask for help starts with 'Excuse me' to get attention, then explains the problem; useful for seeking assistance in public places. 'A bit confused' softens the request.
中文解析
这种礼貌地寻求帮助的方式以“Excuse me”开头来吸引注意，然后解释问题；在公共场所寻求帮助很有用。“A bit confused”柔化了请求。
"Are you looking for a specific fuel type, and have you already pre-paid inside, or would you like to pay at the pump?"
"您是在寻找特定的燃料类型吗？您已经在里面预付了吗，或者您想在加油泵上支付吗？"
重点句型
语法解析
A helpful question using 'or' to offer options; the structure with 'and' connects related ideas. Great for customer service to clarify needs quickly.
中文解析
一个使用“or”提供选项的有帮助的问题；使用“and”的结构连接相关想法。非常适合客服快速澄清需求。
"I need regular unleaded, and I'd like to pay here at the pump."
"我需要普通无铅汽油，我想在这里的加油机上支付。"
重点句型
语法解析
States a request clearly using 'I need' for necessity and 'I'd like' for polite preference; 'and' links two related points. Useful when ordering services.
中文解析
使用‘I need’表示必要性，‘I’d like’表示礼貌偏好，清楚地陈述请求；‘and’连接两个相关点。在订购服务时有用。
"Okay, then select 'Credit/Debit Card'. Then it should prompt you to insert your card."
"好的，然后选择“Credit/Debit Card”。然后它应该提示您插入您的卡。"
重点句型
语法解析
Gives step-by-step instructions with 'then' for sequence; 'should' expresses expectation. Ideal for explaining processes like using machines.
中文解析
使用“then”表示顺序，提供逐步指导；“should”表示预期。适合解释使用机器等过程。
"While I have you, do you offer car wash services here?"
"趁现在问你，这里提供洗车服务吗？"
重点句型
语法解析
A natural way to ask an additional question; 'While I have you' means taking advantage of the moment. Useful for adding queries in conversations without being rude.
中文解析
询问额外问题的自然方式；‘While I have you’意为抓住时机。在对话中添加问题时有用，不会显得粗鲁。
"Yes, we do! Our car wash is just around the corner, past the convenience store."
"是的，我们有！我们的洗车店就在街角，穿过便利店。"
重点句型
语法解析
Affirms with 'Yes, we do' (do-support for emphasis), then gives directions; 'around the corner' is an idiom for nearby. Helpful for providing location info.
中文解析
用“是的，我们有”来肯定（do-support 用于强调），然后给出方向；'around the corner' 是附近的意思的习语。有助于提供位置信息。
"You're welcome! Let me know if you need anything else."
"不客气！如果您还需要什么，请告诉我。"
重点句型
语法解析
Standard polite response to thanks; 'Let me know' invites further help using imperative form. Essential for ending service interactions positively.
中文解析
感谢的标准礼貌回应；'Let me know'使用祈使句形式邀请进一步帮助。对于积极结束服务互动至关重要。