请求维修服务报价
Requesting a Repair Service Quote
部门主管或项目经理联系外部供应商或内部维修团队，获取一项重大维修的估价，讨论工作范围和潜在成本。
对话轮次
10
预计时长
5 分钟
场景
维护保养与技术支持
完整对话内容
以下是该情境的完整英语对话，包含中英文对照和重点解析
👩
Sarah
第 1 轮
Hi John, thanks for taking my call. We're looking at a pretty significant repair for our main production line's conveyer system, specifically the high-speed sorting unit.
English
嗨，约翰，谢谢你接我的电话。我们正在为我们主生产线的传送系统，特别是高速分拣单元，进行一项相当重大的维修。
中文翻译
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John
第 2 轮
No problem, Sarah. I understand. Can you give me a bit more detail on what the issue is? Is it a mechanical failure, or more of an electrical issue?
English
没问题，莎拉。我明白了。你能给我更详细地说明一下问题吗？是机械故障还是电气问题？
中文翻译
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Sarah
第 3 轮
It's primarily mechanical. We've got a major bearing seizure and some structural damage to the frame itself. We suspect it's beyond what our in-house team can handle efficiently, given the part sourcing and specialized tools needed.
English
主要是机械方面的问题。轴承严重抱死，框架本身也有一些结构性损坏。我们怀疑超出了我们内部团队能有效处理的范围，考虑到零件采购和所需的专用工具。
中文翻译
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John
第 4 轮
Understood. That sounds like it definitely requires external expertise. To give you an accurate quote, we'll need to schedule an on-site assessment. When would be a good time for our technicians to visit?
English
明白了。这听起来确实需要外部专业知识。为了给您一个准确的报价，我们需要安排一次现场评估。我们的技术人员什么时候方便上门查看？
中文翻译
👩
Sarah
第 5 轮
How about next Tuesday morning? Say, 9 AM? We're trying to minimize downtime, so getting this sorted quickly is critical. Could you also include an estimated turnaround time for the repair in the quote?
English
下周二上午怎么样？比如9点？我们正努力将停机时间降到最低，所以尽快解决这个问题至关重要。你能在报价中包含维修的预计周转时间吗？
中文翻译
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John
第 6 轮
Tuesday at 9 AM works for us. I'll confirm that with my team. And yes, we can certainly provide a projected timeline once we've assessed the full scope of work. We'll break down the labor, parts, and estimated time in the quote.
English
周二上午9点对我们来说可以。我会和我的团队确认。是的，一旦我们评估了全部工作范围，我们当然可以提供一个预计的时间表。我们会在报价中列出人工、零件和预计时间。
中文翻译
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Sarah
第 7 轮
Perfect. Just to clarify, will your assessment fee be integrated into the final repair cost, or is that a separate charge?
English
太好了。只是想澄清一下，你们的评估费是包含在最终维修费用中，还是单独收费？
中文翻译
👨
John
第 8 轮
Good question. Our initial on-site assessment is complimentary for repair quotes of this scale. You'll only be charged if you proceed with the repair service itself. I'll make sure that's clear in the formal proposal.
English
好问题。对于这种规模的维修报价，我们的首次现场评估是免费的。只有您选择进行维修服务时才收费。我会在正式提案中明确这一点。
中文翻译
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Sarah
第 9 轮
Excellent, that's good to know. We look forward to your team's visit on Tuesday. Please send over an email confirmation with the appointment details.
English
太好了，很高兴知道这一点。我们期待您的团队周二的访问。请发送一封包含预约详情的电子邮件确认函。
中文翻译
👨
John
第 10 轮
Will do, Sarah. I'll send that over right away. Thanks for reaching out.
English
好的，莎拉。我马上发过去。谢谢您的联系。
中文翻译
🎯
对话学习完成
结合右侧的词汇和句型解析，加深理解和记忆
重点词汇
conveyor system
输送系统
A machine that moves materials from one place to another, like a belt in a factory. Useful for describing industrial equipment in maintenance talks.
中文解释
一种将材料从一个地方移动到另一个地方的机器，就像工厂里的传送带一样。在维护讨论中描述工业设备很有用。
bearing seizure
轴承卡死
When a bearing in a machine gets stuck and stops working due to friction or damage. Common term in mechanical repairs.
中文解释
当机器中的轴承由于摩擦或损坏而卡住并停止工作。在机械维修中常见的术语。
structural damage
结构损坏
Harm to the main framework or build of something, like a machine's frame. Important for explaining serious equipment issues.
中文解释
对某物主要框架或结构的损害，例如机器的框架。解释严重设备问题时很重要。
on-site assessment
现场评估
An evaluation done at the location where the problem is, not in an office. Practical for scheduling technical visits.
中文解释
在问题发生地点进行的评估，而不是在办公室。便于安排技术访问。
downtime
停机时间
The period when a machine or system is not working, causing loss of production. Key in business to discuss minimizing delays.
中文解释
机器或系统不工作的时间段，导致生产损失。在商业中关键，用于讨论最小化延迟。
turnaround time
处理时间
The time needed to complete a repair or task. Useful for asking about how long services will take.
中文解释
完成维修或任务所需的时间。用于询问服务需要多长时间。
complimentary
免费
Free of charge, often for initial services. Helpful in negotiations about costs.
中文解释
免费，通常用于初始服务。在成本谈判中有帮助。
quote
报价
An estimated price for a service or repair. Essential for requesting cost information in professional settings.
中文解释
服务或维修的估算价格。在专业环境中请求成本信息时必不可少。
重点句型
"Thanks for taking my call."
"谢谢你接我的电话。"
重点句型
语法解析
A polite way to start a phone conversation, showing appreciation. Useful for professional calls; uses 'thanks for + gerund' structure.
中文解析
一种礼貌地开始电话对话的方式，表达感激之情。适用于专业通话；使用 'thanks for + 动名词' 结构。
"Can you give me a bit more detail on what the issue is?"
"你能多告诉我一些关于问题的细节吗？"
重点句型
语法解析
Asks for more information clearly. Great for troubleshooting; 'a bit more' softens the request, and 'on what' specifies the topic.
中文解析
明确要求更多信息。非常适合故障排除；'a bit more' 使请求柔和，'on what' 指定主题。
"It's primarily mechanical."
"主要是机械性的。"
重点句型
语法解析
Describes the main type of problem. 'Primarily' means 'mainly'; useful for categorizing issues in technical discussions.
中文解析
描述主要的问题类型。'Primarily' 意思是 '主要地'；在技术讨论中用于分类问题很有用。
"To give you an accurate quote, we'll need to schedule an on-site assessment."
"为了给您提供准确的报价，我们需要安排现场评估。"
重点句型
语法解析
Explains a necessary step for an estimate. Shows conditional purpose with 'to + verb'; practical for coordinating services.
中文解析
解释估价的必要步骤。展示使用“to + 动词”的条件目的；适用于协调服务。
"We're trying to minimize downtime, so getting this sorted quickly is critical."
"我们正在努力最小化停机时间，因此快速解决这个问题至关重要。"
重点句型
语法解析
Expresses urgency in business. 'Minimize' means reduce; 'so' connects reasons; ideal for emphasizing importance in repairs.
中文解析
表达商业紧急性。'Minimize' 意为减少；'so' 连接原因；适合强调维修的重要性。
"Could you also include an estimated turnaround time for the repair in the quote?"
"您能在报价中也包含维修的预计周转时间吗？"
重点句型
语法解析
Requests additional info politely. 'Could you' is a polite question form; useful for specifying what to include in proposals.
中文解析
礼貌地请求额外信息。'Could you' 是一种礼貌的提问形式；用于指定提案中要包含的内容。
"Will your assessment fee be integrated into the final repair cost, or is that a separate charge?"
"您的评估费用会整合到最终修理成本中吗，还是单独收费？"
重点句型
语法解析
Clarifies costs with alternatives. 'Integrated into' means included; 'or' presents options; key for cost discussions.
中文解析
澄清带有备选方案的成本。「整合到」意味着包含；「或」呈现选项；对成本讨论至关重要。
"Our initial on-site assessment is complimentary for repair quotes of this scale."
"我们的初始现场评估对于这种规模的维修报价是免费的。"
重点句型
语法解析
Informs about free services. 'Initial' means first; 'of this scale' specifies size; helpful for reassuring clients about fees.
中文解析
告知免费服务。「Initial」意为第一个；「of this scale」指定规模；有助于让客户对费用放心。