报告公园维护问题
Reporting a Public Park Maintenance Issue
市民致电或前往市政厅公园娱乐部门报告当地公园的问题，例如秋千坏了、草坪过长或垃圾堆积。
对话轮次
12
预计时长
6 分钟
场景
社区服务与公共设施
完整对话内容
以下是该情境的完整英语对话，包含中英文对照和重点解析
👩
Sarah
第 1 轮
Hi, I'm calling to report a maintenance issue at Willow Creek Park.
English
您好，我打电话是想举报柳溪公园的一个维护问题。
中文翻译
👨
James
第 2 轮
Okay, thank you for calling. Could you please specify what the issue is?
English
好的，谢谢您的来电。请问具体是什么问题？
中文翻译
👩
Sarah
第 3 轮
Yes, there's a broken swing in the children's playground area. It looks like the chain is completely detached from the top bar.
English
是的，儿童游乐区有一个秋千坏了。看起来链子完全从上面横杆上脱落了。
中文翻译
👨
James
第 4 轮
A broken swing, got it. And for clarification, is this the swing set near the west entrance or the one closer to the picnic area?
English
秋千坏了，我明白了。为了澄清，这是西入口附近的秋千架，还是靠近野餐区那个？
中文翻译
👩
Sarah
第 5 轮
It's the one closer to the west entrance, the set with three swings. The middle one is the problem.
English
是靠近西入口的那个，有三个秋千的那一套。中间那个有问题。
中文翻译
👨
James
第 6 轮
Understood. The middle swing on the set nearest the west entrance. We'll send a team to assess and repair it as soon as possible. Is there anything else you noticed?
English
明白了。西入口附近那个秋千架上的中间那个秋千。我们会尽快派一个团队去评估并修复。您还注意到其他什么问题了吗？
中文翻译
👩
Sarah
第 7 轮
Well, while I have you, there's also quite a bit of litter near the main walking path, especially around the benches.
English
嗯，既然和您说了，主步行道附近也有很多垃圾，特别是在长凳周围。
中文翻译
👨
James
第 8 轮
Okay, litter near the main walking path and benches. We'll add that to the work order for a cleanup crew. Thank you very much for reporting these issues, Ms...?
English
好的，主步行道和长凳附近的垃圾。我们会把它添加到清洁队的工单里。非常感谢您报告这些问题，女士…？
中文翻译
👩
Sarah
第 9 轮
It's Sarah. Sarah Davis.
English
我是莎拉。莎拉·戴维斯。
中文翻译
👨
James
第 10 轮
Thank you, Ms. Davis. We appreciate your vigilance in helping us keep our parks safe and clean. You can expect these issues to be addressed within the next 2-3 business days.
English
谢谢您，戴维斯女士。我们感谢您的警惕，帮助我们保持公园的安全和清洁。预计这些问题将在接下来的2-3个工作日内解决。
中文翻译
👩
Sarah
第 11 轮
That's great. Thanks for your help!
English
太好了。谢谢您的帮助！
中文翻译
👨
James
第 12 轮
You're welcome. Have a good day.
English
不客气。祝您有个愉快的一天。
中文翻译
🎯
对话学习完成
结合右侧的词汇和句型解析，加深理解和记忆
重点词汇
maintenance
维护
The act of keeping something in good condition, like fixing or cleaning public places. In this dialogue, it refers to park upkeep.
中文解释
保持某物处于良好状态的行为，例如修理或清洁公共场所。在本对话中，指公园维护。
report
报告
To tell authorities about a problem, often officially. Here, Sarah reports a park issue to city hall.
中文解释
向当局报告问题，通常是正式的。这里，Sarah向市政厅报告公园问题。
broken
坏的
Something damaged and not working properly. Used to describe the swing that needs fixing.
中文解释
损坏且无法正常工作的事物。用于描述需要修理的秋千。
swing
秋千
A playground seat hanging from chains that children swing on. Common in parks for kids.
中文解释
一个挂在链子上的游乐场座位，孩子们在上面荡秋千。在公园里常见，用于孩子们。
litter
垃圾
Trash or garbage left in public areas. In the dialogue, it's the waste near the path that needs cleaning.
中文解释
公共区域遗留的垃圾或废物。在对话中，它是路径附近需要清理的废物。
assess
评估
To examine or evaluate a problem to understand it better. James says they'll assess the broken swing before repairing.
中文解释
检查或评估问题以更好地理解它。詹姆斯说，他们会在修理前评估损坏的秋千。
repair
修理
To fix something that is broken. Used when talking about fixing the swing or cleaning up litter.
中文解释
修理坏掉的东西。在谈论修理秋千或清理垃圾时使用。
vigilance
警惕性
Careful attention to watch for problems. James thanks Sarah for her vigilance in reporting issues.
中文解释
仔细注意以监视问题。詹姆斯感谢莎拉在报告问题时的警惕性。
重点句型
"Hi, I'm calling to report a maintenance issue at Willow Creek Park."
"你好，我打电话是为了报告柳溪公园的维护问题。"
重点句型
语法解析
This is a polite way to start a call about a problem. Use it when contacting services to report something wrong in a public place. 'I'm calling to' shows the purpose of the call.
中文解析
这是开始关于问题的电话的一种礼貌方式。当联系服务报告公共场所出问题时使用。「我打电话是为了」显示了打电话的目的。
"Could you please specify what the issue is?"
"请问问题是什么，能具体说明吗？"
重点句型
语法解析
A helpful question to ask for more details. 'Could you please' makes it polite, and 'specify' means to give exact information. Useful for customer service or when clarifying problems.
中文解析
这是一个询问更多细节的有用问题。'Could you please' 使它礼貌，'specify' 意味着提供确切信息。适用于客户服务或澄清问题时。
"For clarification, is this the swing set near the west entrance or the one closer to the picnic area?"
"为了澄清，这是西入口附近的秋千架，还是更靠近野餐区的那个？"
重点句型
语法解析
This seeks confirmation to avoid mistakes. 'For clarification' introduces the question politely. Use 'or' to give choices. Helpful in conversations needing precise details.
中文解析
这是为了避免错误而寻求确认。'为了澄清'礼貌地引入问题。使用'或'来给出选择。在需要精确细节的对话中很有帮助。
"We'll send a team to assess and repair it as soon as possible."
"我们将尽快派遣团队进行评估和维修。"
重点句型
语法解析
This promises action quickly. 'We'll' means 'we will,' future tense. 'As soon as possible' shows urgency. Use this to reassure someone when handling reports.
中文解析
这承诺了快速行动。'We'll' 意思是 'we will'，未来时态。'As soon as possible' 显示紧急性。在处理报告时用这个来安慰某人。
"Is there anything else you noticed?"
"你还注意到其他什么吗？"
重点句型
语法解析
An open question to check for more issues. 'Anything else' invites additional information. Useful at the end of reporting to ensure nothing is missed.
中文解析
一个开放性问题，用于检查更多问题。「Anything else」邀请提供额外信息。在报告结束时使用，以确保没有遗漏任何内容。
"Thank you very much for reporting these issues, Ms...?"
"非常感谢您报告这些问题，...女士？"
重点句型
语法解析
Expresses gratitude while asking for a name politely. 'Ms.' is a formal title for women. Good for professional thanks in service interactions.
中文解析
表达感谢的同时礼貌地询问姓名。'Ms.' 是对女性的正式称呼。适用于服务互动中的专业感谢。
"You can expect these issues to be addressed within the next 2-3 business days."
"您可以预期这些问题将在接下来的2-3个工作日内得到解决。"
重点句型
语法解析
This gives a timeline for resolution. 'You can expect' means it's likely to happen. 'Within' means not later than. Useful for setting expectations in official responses.
中文解析
这为解决方案提供了时间表。“You can expect”表示很可能发生。“Within”表示不晚于。在官方回复中设置期望很有用。