投诉餐厅服务不佳

Excuse me, I'd like to speak with the manager, please. I'm quite disappointed with the service tonight.

Certainly, I'm the manager. How can I help you? Please, tell me what happened.

Well, first, we've been waiting for our main courses for over 45 minutes, and the restaurant isn't even busy. Then, when the appetizers finally arrived, one of them was the wrong order.

I apologize deeply for the excessive wait and the incorrect order. That's absolutely not the standard we aim for. Was there anything else?

Yes, actually. When I politely pointed out the mistake with the appetizer to our server, she was quite rude and dismissive. She just shrugged and said 'It happens'.

I'm very sorry to hear that. That's unacceptable behavior from our staff. We pride ourselves on excellent customer service, and clearly, we've fallen short tonight.

It really put a damper on our evening. We were looking forward to a nice meal.

I completely understand. To make amends, I'd like to offer you a complimentary dessert for your table, and I'll also be taking 50% off your entire bill tonight. We truly value your business and want to ensure you leave with a better impression.

That's very kind of you. I appreciate that. Thank you.

My pleasure. I'll personally ensure your main courses are expedited and correct. Thank you for bringing this to my attention.