处理异议和顾虑
Handling Objections and Concerns
客户对所提议保险的成本、必要性、复杂性或感知限制提出担忧或异议。代理人耐心解答这些顾虑,提供进一步澄清,并提供解决方案或替代方案。
对话轮次
7
预计时长
4 分钟
场景
保险咨询
完整对话内容
以下是该情境的完整英语对话,包含中英文对照
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Client
第 1 轮
Thanks for explaining everything, Sarah. But honestly, the comprehensive plan feels a bit pricy. Is there a more affordable option that still offers decent coverage?
English
谢谢你解释了所有,莎拉。但老实说,这个综合计划感觉有点贵。有没有更实惠的选项,但仍能提供不错的保障?
中文翻译
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Insurance Agent
第 2 轮
I understand your concern about the cost, Emma. We can definitely explore alternatives. What are your primary concerns regarding coverage? For instance, are you most worried about critical illness, or is accident protection a higher priority?
English
我理解你对费用的担忧,艾玛。我们绝对可以探讨其他选择。你对保障的主要担忧是什么?例如,你最担心重大疾病,还是意外保障是更高的优先级?
中文翻译
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Client
第 3 轮
Well, critical illness coverage is important, but I also don't want to over-insure. It just seems like a lot to commit to right now.
English
嗯,重大疾病覆盖很重要,但我也22不想过度投保。现在投入这么多似乎有点大。
中文翻译
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Insurance Agent
第 4 轮
That's a very valid point. How about we look at a modular plan? This would allow you to select core critical illness coverage and then add specific riders, like accidental death or disability, as your budget allows. It offers more flexibility.
English
这是一个非常有效的观点。我们看看模块化计划怎么样?这样你可以选择核心的重大疾病保障,然后根据你的预算添加特定的附加险,比如意外身故或伤残。它提供了更大的灵活性。
中文翻译
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Client
第 5 轮
A modular plan, you say? That sounds interesting. So, I wouldn't be paying for things I don't necessarily need right away?
English
你说模块化计划?那听起来很有意思。那么,我暂时就不必为我不需要的东西付费了?
中文翻译
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Insurance Agent
第 6 轮
Exactly. You start with what's most crucial for your peace of mind and can always adjust or increase your coverage later on. This way, you get essential protection without feeling overwhelmed by the initial cost. Would you like me to walk you through a few options for that?
English
正是如此。你从对你来说最重要的部分开始,并且总能在以后调整或增加你的保障。这样,你就能获得必要的保护,而不会感到初始成本过高。你希望我为你介绍几个这方面的选项吗?
中文翻译
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Client
第 7 轮
Yes, please. That would be very helpful. I appreciate you taking the time to find something that fits my budget better.
English
是的,请。那会很有帮助。感谢你花时间找到了更符合我预算的方案。
中文翻译
在微信小程序中可以播放语音和练习口语
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