处理异议和担忧

Thank you for the detailed proposal. We appreciate the effort. However, we have some reservations regarding the proposed delivery timeline, especially for the initial rollout phase. Three months seems a bit optimistic given the complexity.

I understand your concern, and it's a valid point. We've certainly factored in the intricacies of the integration. Could you elaborate on what specific aspects of the complexity are giving you pause?

Mainly the data migration from our legacy systems and the extensive customization we’ll require for our internal workflows. We've had issues with similar transitions in the past, and we want to ensure a smooth, disruption-free go-live.

That's perfectly understandable. We have a dedicated team specializing in legacy system data migration, and for customization, our agile development approach allows for significant flexibility. To alleviate your concerns, we could propose incorporating an additional two-week buffer for data validation and user acceptance testing, pushing the initial rollout to 3.5 months.

An extra two weeks for validation and UAT would definitely be a step in the right direction. What about ongoing support after the initial rollout? Will there be dedicated support personnel assigned, or is it a general support queue?

Excellent question. For the first six months post-launch, we assign a dedicated account manager and a technical support specialist to your team. This ensures priority handling and a deep understanding of your specific setup. After that, it transitions to our premium support tier, which still guarantees accelerated response times.

Okay, that's much more reassuring. The dedicated support in the initial phase is crucial for us. Let's revisit the pricing structure with these adjustments. Does the extended timeline and dedicated support affect the quoted cost?

The dedicated support for six months is already factored into our premium package, so there is no additional cost there. The two-week timeline adjustment also doesn't impact the overall project cost. We're committed to ensuring your satisfaction and a successful implementation.