详细描述电器故障现象
Describing Specific Appliance Malfunctions
通话中，顾客详细描述电器出现的具体故障现象（例如，'冰箱发出奇怪的嗡嗡声'，'洗衣机无法排水'）。
对话轮次
8
预计时长
4 分钟
场景
家电维修
完整对话内容
以下是该情境的完整英语对话，包含中英文对照和重点解析
👩
学习者
第 1 轮
Hi, I'm calling because I'm having a problem with my washing machine.
English
您好，我打电话是因为我的洗衣机出了问题。
中文翻译
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Service Representative
第 2 轮
Hello. I can help with that. Could you please describe what's happening with your washing machine?
English
您好。这方面我可以帮您。请您描述一下您的洗衣机出了什么问题？
中文翻译
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学习者
第 3 轮
Well, it's not draining properly. After a wash cycle, there's always a pool of water left at the bottom, and the clothes are still soaking wet.
English
嗯，它脱水不彻底。洗涤程序结束后，底部总是有积水，衣服仍然湿漉漉的。
中文翻译
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Service Representative
第 4 轮
I see. So, the drainage function isn't working. Does it try to drain at all, or is there no movement of water?
English
我明白了。也就是说，排水功能不工作了。它尝试排水了吗，还是根本没有水流动的迹象？
中文翻译
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学习者
第 5 轮
It sounds like it's trying, but nothing comes out. And sometimes, it makes a really strange, loud humming noise when it's supposed to be draining.
English
听起来它在尝试，但什么都排不出来。有时，当它应该排水的时候，还会发出非常奇怪的嗡嗡声。
中文翻译
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Service Representative
第 6 轮
A loud humming noise, got it. This sounds like it could be a blockage or a pump issue. Do you remember if anything unusual went into the drum recently?
English
很大的嗡嗡声，明白了。这听起来可能是堵塞或水泵问题。您记得最近有什么不寻常的东西掉进洗衣筒里吗？
中文翻译
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学习者
第 7 轮
Not that I can think of. It just started happening yesterday. Before that, it was perfectly fine.
English
我想不起来。它昨天才开始出现这种情况。在此之前，它一直都很好。
中文翻译
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Service Representative
第 8 轮
Alright. Based on your description, we'll need to send a technician out to properly diagnose and fix it. We can schedule a visit for you as early as tomorrow.
English
好的。根据您的描述，我们需要派一名技术人员上门进行诊断和维修。我们可以为您安排最早明天上门。
中文翻译
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对话学习完成
结合右侧的词汇和句型解析，加深理解和记忆
重点词汇
draining
排水
The process of removing water from something, like a washing machine after a cycle. Use it to describe issues with appliances that should empty water.
中文解释
从某物中移除水的过程，例如洗衣机在循环结束后。用于描述应该排空水的家电出现的问题。
pool
水洼
A small amount of liquid collected in one place, like water left at the bottom of a machine. In this context, it means an unwanted puddle.
中文解释
一小量液体聚集在一个地方，比如机器底部残留的水。在这个上下文中，它指不想要的水洼。
soaking wet
湿透了
Completely wet through, like clothes that have absorbed a lot of water. It's a common phrase to describe something very damp.
中文解释
完全湿透，就像衣服吸收了大量水一样。这是一个常见的短语，用来描述某物非常潮湿。
humming
嗡嗡声
A low, continuous buzzing sound, often made by machines. Use it to describe unusual noises from appliances.
中文解释
一种低沉、连续的嗡嗡声，通常由机器发出。用它来描述家电发出的异常噪音。
blockage
阻塞
Something that blocks or clogs a path, like in pipes or drains. In repairs, it often means an obstruction causing problems.
中文解释
阻塞或堵塞路径的东西，比如在管道或排水沟中。在维修中，它通常意味着造成问题的障碍物。
pump
泵
A device that moves fluids, like water in a washing machine. It's key for understanding drainage issues.
中文解释
一种移动流体的装置，比如洗衣机中的水。它是理解排水问题的重要关键。
technician
技术员
A skilled worker who repairs machines or appliances. Use this when requesting professional help.
中文解释
熟练修理机器或家电的工人。在请求专业帮助时使用此词。
diagnose
诊断
To identify the cause of a problem, like in medical or technical contexts. Here, it means figuring out what's wrong with the appliance.
中文解释
识别问题的原因，如在医疗或技术语境中。这里，它意味着弄清楚家电出了什么问题。
重点句型
"I'm calling because I'm having a problem with my washing machine."
"我打电话是因为我的洗衣机出了问题。"
重点句型
语法解析
This is a polite way to start a service call, explaining the reason for the contact. 'Having a problem with' is a common phrase for describing issues; use it when reporting faults to customer service.
中文解析
这是开始服务通话的礼貌方式，解释联系的原因。'Having a problem with' 是描述问题的一个常用短语；在向客服报告故障时使用。
"Could you please describe what's happening with your washing machine?"
"请您描述一下您的洗衣机出了什么问题？"
重点句型
语法解析
A courteous request for more details. The structure 'Could you please + verb' makes it polite; useful for service reps or when asking others to explain problems.
中文解析
礼貌地请求更多细节。'Could you please + 动词' 结构使其礼貌；对服务代表或请求他人解释问题很有用。
"It's not draining properly."
"排水不正常。"
重点句型
语法解析
Describes a malfunction simply. 'Not + verb + properly' is a pattern for mild complaints; practical for explaining appliance issues without technical jargon.
中文解析
简单描述故障。“Not + 动词 + properly”是温和抱怨的模式；适合不使用技术术语解释电器问题。
"After a wash cycle, there's always a pool of water left at the bottom."
"洗涤周期结束后，底部总是留有一滩水。"
重点句型
语法解析
Gives specific details about the problem. 'After + noun, there's + description' helps sequence events; use it to provide context in repair calls for better understanding.
中文解析
提供问题具体细节。'After + 名词, there's + 描述'有助于序列事件；在维修电话中使用它来提供上下文以更好地理解。
"It sounds like it's trying, but nothing comes out."
"听起来它在努力，但什么也没出来。"
重点句型
语法解析
Expresses observation of partial function. 'It sounds like' softens the description; useful for intermediate learners to describe what they hear or see in technical situations.
中文解析
表达了对部分功能的观察。'It sounds like' 缓和了描述；对中级学习者描述技术情境中听到的或看到的非常有用。
"And sometimes, it makes a really strange, loud humming noise."
"有时，它会发出一种非常奇怪、响亮的嗡嗡声。"
重点句型
语法解析
Adds details about sounds. 'Makes a + adjective + noise' is a common structure; helps in vividly describing symptoms to get accurate help.
中文解析
添加关于声音的细节。「Makes a + 形容词 + noise」是一个常见结构；有助于生动描述症状以获得准确的帮助。
"This sounds like it could be a blockage or a pump issue."
"这听起来像是堵塞或泵的问题。"
重点句型
语法解析
Offers possible causes based on description. 'Sounds like it could be + noun' is speculative and reassuring; service reps use it to show expertise without committing.
中文解析
基于描述提供可能的成因。「听起来像是 + 名词」是推测性和安抚性的；服务代表使用它来展示专业知识而不承诺。
"We'll need to send a technician out to properly diagnose and fix it."
"我们需要派一名技术人员出去进行适当的诊断和修复。"
重点句型
语法解析
Explains next steps. 'To + verb and verb' shows purpose; useful for confirming actions in service conversations, emphasizing professional resolution.
中文解析
解释下一步行动。'To + 动词和动词'表示目的；在服务对话中确认行动很有用，强调专业解决。