询问维修费用与保修
Inquiring About Repair Costs and Warranty
顾客询问可能的维修费用、服务费以及电器是否仍在保修期内，并了解保修范围。
对话轮次
8
预计时长
4 分钟
场景
家电维修
完整对话内容
以下是该情境的完整英语对话，包含中英文对照
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学习者
第 1 轮
Hi, I'm calling about a dishwasher that's stopped working. Before I schedule a repair, could you give me an idea of the service call fee and potential repair costs?
English
您好，我的洗碗机坏了。在预约维修之前，您能告诉我上门服务费和可能的维修费用大概是多少吗？
中文翻译
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Service Representative
第 2 轮
Certainly. Our standard service call fee is $85, which covers the technician's visit and diagnosis. That fee is waived if you proceed with the repair. As for the repair cost, it depends on the issue and parts needed. Do you know if your dishwasher is still under warranty?
English
当然。我们的标准上门服务费是85美元，这包括技术人员的上门和诊断费用。如果您决定维修，这笔费用就会被免除。至于维修费用，则取决于问题和所需的零件。您知道您的洗碗机还在保修期内吗？
中文翻译
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学习者
第 3 轮
That's what I was wondering. I bought it about a year and a half ago. Is there a way to check if it's still covered, and what does the standard warranty typically cover?
English
我正想问这个。我大约一年半前买的。有没有办法查还在不在保修期内？标准的保修通常涵盖哪些方面？
中文翻译
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Service Representative
第 4 轮
Yes, we can definitely check that for you. Can you provide the brand and model number of the dishwasher, and preferably the purchase date? Generally, a manufacturer's warranty covers defects in materials and workmanship for a specific period, usually one year. Extended warranties might cover more.
English
是的，我们当然可以为您查询。您能提供洗碗机的品牌和型号，最好还有购买日期吗？通常，制造商保修期涵盖材料和工艺缺陷，期限通常为一年。延长保修期可能会涵盖更多。
中文翻译
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学习者
第 5 轮
Okay, let me grab that information. So, if it is under warranty, are parts and labor both covered, or just parts?
English
好的，我这就去拿那些信息。那么，如果还在保修期内，是零件和人工都保修，还是只有零件保修？
中文翻译
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Service Representative
第 6 轮
For most manufacturer warranties, both parts and labor are fully covered for issues arising from manufacturing defects. However, it typically doesn't cover accidental damage, misuse, or issues caused by improper installation.
English
对于大多数制造商保修，因制造缺陷引起的问题，零件和人工都将完全保修。但是，它通常不包括意外损坏、误用或因安装不当引起的问题。
中文翻译
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学习者
第 7 轮
Got it. That's helpful. I'll get those details and call you back to schedule the visit. Thanks for the information.
English
明白了。这很有帮助。我拿到这些细节后会回电话预约上门服务的。感谢您提供的信息。
中文翻译
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Service Representative
第 8 轮
You're welcome. We're here to help when you are ready. Have a good day!
English
不客气。您准备好了我们随时为您服务。祝您有个愉快的一天！
中文翻译
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