首次报修网络中断
Initial Call for Internet Outage
客户致电网络服务提供商的技术支持热线，报告其互联网连接完全中断，无法访问任何网站或在线服务。
对话轮次
8
预计时长
4 分钟
场景
网络故障报修
完整对话内容
以下是该情境的完整英语对话，包含中英文对照和重点解析
👨
学习者
第 1 轮
Hi, I'm calling because my internet connection is completely down. I can't access any websites or online services.
English
您好，我打电话是因为我的互联网连接完全中断了。我无法访问任何网站或在线服务。
中文翻译
👩
Service Representative
第 2 轮
Hello. I understand you're experiencing an internet outage. Could you please provide your account number or the primary phone number on the account?
English
您好。我了解您的互联网中断了。请您提供您的账户号码或账户上的主要电话号码？
中文翻译
👨
学习者
第 3 轮
Sure, it's 555-123-4567. My account number is A-B-C-987.
English
好的，是555-123-4567。我的账户号码是ABC-987。
中文翻译
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Service Representative
第 4 轮
Thank you. Let me pull that up. Okay, I see your account. Can you tell me if any of the lights on your modem or router are currently on?
English
谢谢您。我来查一下。好的，我看到您的账户了。您能告诉我您的调制解调器或路由器上的指示灯目前有亮着的吗？
中文翻译
👨
学习者
第 5 轮
The power light is on, but the internet light is completely off. It's usually green or blue, but now it's just blank.
English
电源灯亮着，但互联网灯完全不亮。它通常是绿色或蓝色，但现在是空白的。
中文翻译
👩
Service Representative
第 6 轮
Alright, that indicates a loss of signal. Have you tried restarting your modem and router by unplugging them for 30 seconds and then plugging them back in?
English
好的，这表明信号丢失了。您尝试过拔掉调制解调器和路由器的电源30秒，然后重新插回去，重启它们吗？
中文翻译
👨
学习者
第 7 轮
Yes, I did that before calling. Waited about a minute for everything to boot up, but still no internet.
English
是的，我在打电话之前就试过了。等了一分钟左右让它们启动，但还是没有网络。
中文翻译
👩
Service Representative
第 8 轮
Thank you for trying that. Based on what you've described, it sounds like there might be an issue on our end or with the line coming into your home. I'll need to schedule a technician visit for you.
English
谢谢您尝试了。根据您的描述，听起来可能是我们这边或者连接您家的线路有问题。我需要为您安排一次技术人员上门服务。
中文翻译
🎯
对话学习完成
结合右侧的词汇和句型解析，加深理解和记忆
重点词汇
outage
中断
A period when a service like electricity or internet stops working completely. Use it when reporting problems, like 'internet outage'.
中文解释
一种服务（如电力或互联网）完全停止工作的时期。在报告问题时使用，例如“互联网中断”。
modem
调制解调器
A device that connects your home to the internet service provider. It's like the gateway for your internet access.
中文解释
一种将您的家庭连接到互联网服务提供商的设备。它就像您的互联网访问的门户。
router
路由器
A device that shares the internet connection with multiple devices in your home, like computers and phones.
中文解释
一种将互联网连接与家中多个设备共享的设备，例如电脑和手机。
restarting
重新启动
Turning a device off and then on again to fix problems. It's a common first step in troubleshooting tech issues.
中文解释
将设备关闭然后再次打开以修复问题。这是故障排除技术问题时的常见第一步。
unplugging
拔掉电源
Removing the power cord from the wall socket. Use this when giving instructions for resetting devices.
中文解释
从墙壁插座移除电源线。在提供重置设备指令时使用此项。
signal
信号
The invisible data waves that carry internet information. If there's no signal, you can't connect online.
中文解释
携带互联网信息的不可见数据波。如果没有信号，你就无法在线连接。
technician
技术员
A skilled worker who fixes technical problems, like internet issues. You might request one for home repairs.
中文解释
一名熟练的工人，修理技术问题，如互联网问题。你可能需要为家庭维修请求这样一位工人。
重点句型
"Hi, I'm calling because my internet connection is completely down."
"嗨，我打电话是因为我的互联网连接完全中断了。"
重点句型
语法解析
This is a polite way to start a call reporting a problem. 'Completely down' means it doesn't work at all. Use it when explaining issues to customer service. Grammar: Present continuous 'is calling' shows the action happening now.
中文解析
这是报告问题时开始通话的礼貌方式。'Completely down' 意思是完全不工作。在向客户服务解释问题时使用它。语法：现在进行时 'is calling' 表示现在正在发生的动作。
"Could you please provide your account number or the primary phone number on the account?"
"能否提供您的账户号码或账户上的主要电话号码？"
重点句型
语法解析
A polite request for information. 'Could you please' makes it courteous. Useful for service reps to verify identity. When to use: In formal calls to get details without being rude.
中文解析
礼貌地请求信息。“Could you please”使其变得礼貌。服务代表用于验证身份很有用。使用时机：在正式通话中获取细节而不失礼。
"Can you tell me if any of the lights on your modem or router are currently on?"
"您能告诉我您的调制解调器或路由器上的灯目前有任何亮着吗？"
重点句型
语法解析
Asking for a status check on device indicators. 'Currently' means right now. This helps diagnose problems. Grammar: Yes/no question with 'if' for condition. Use in troubleshooting to gather info.
中文解析
请求检查设备指示灯的状态。“目前”意味着现在。这有助于诊断问题。语法：使用“if”表示条件的yes/no问题。在故障排除中使用以收集信息。
"The power light is on, but the internet light is completely off."
"电源灯亮着，但互联网灯完全灭了。"
重点句型
语法解析
Describing device status with contrast using 'but'. 'Off' means not lit. Useful for explaining symptoms. When to use: When reporting what you see on your equipment during support calls.
中文解析
使用'but'描述设备状态的对比。'Off'表示未亮。用于解释症状。当使用：支持呼叫中报告您设备上看到的内容。
"Have you tried restarting your modem and router by unplugging them for 30 seconds and then plugging them back in?"
"您试过通过将调制解调器和路由器拔掉电源30秒钟然后再插回去来重启它们吗？"
重点句型
语法解析
Suggesting a common fix with steps. Past participle 'tried' in present perfect shows experience. Useful for basic troubleshooting. Grammar: 'By' explains the method. Use to guide someone through simple repairs.
中文解析
建议一个带有步骤的常见修复方法。过去分词 'tried' 在现在完成时中显示经验。对于基本故障排除很有用。语法：'By' 解释方法。用于指导某人进行简单维修。
"Based on what you've described, it sounds like there might be an issue on our end."
"根据您描述的情况，听起来我们这边可能存在问题。"
重点句型
语法解析
Giving a possible diagnosis politely. 'It sounds like' expresses opinion. 'On our end' means the company's side. When to use: In customer service to explain next steps without blaming.
中文解析
礼貌地给出可能的诊断。“It sounds like”表达意见。“On our end”意为公司这边。使用时机：在客户服务中解释下一步而不指责。