授权和提问

Hi Lisa, thanks for going over the inspection report. I'm ready to authorize the work. Just a few questions first.

Of course, John. What can I clarify for you?

Okay, so for the brake pads and rotors, you're recommending replacing all four. Is that standard practice, or are the rear ones close to needing replacement too?

Good question. We typically recommend all four for optimal performance and safety, especially when the front ones are heavily worn. Your rear pads are at about 30%, so while not critical yet, replacing them now ensures balanced braking and saves you a trip later.

That makes sense. And the spark plugs? Are those OEM parts, or aftermarket alternatives?

For the spark plugs, we use OEM-equivalent parts. They meet or exceed the manufacturer's specifications and come with a good warranty. We find them to be a very reliable and cost-effective option for this model.

Okay, that's good to know. And for the tire rotation, is that included in the overall service charge or is it a separate line item?

The tire rotation is included in the full service package you chose. It's part of the standard comprehensive check-up.

Excellent. That clarifies everything. Please go ahead with all the recommended work. When do you anticipate it will be ready?

Great! We'll get started right away. Given the scope of work, we anticipate it will be ready for pick-up by late afternoon, around 4:30 PM. I'll send you a text when it's done.