讨论保修索赔/问题

Hi, I'm here about my 2022 Outback. I've been experiencing a persistent rattling noise from the rearlikely the suspension. I bought it new here, and it's still well within the warranty period.

Okay, Mr. Smith. Can you describe the noise a bit more? Does it happen over bumps, or all the time? And did you purchase an extended warranty with us?

It's mostly over bumps, and it sounds like something loose. I did get the standard factory warranty, but not an extended one. I believe this issue should be covered.

Understood. The standard factory warranty typically covers most manufacturer defects for a specific period or mileage. We'll need to do a diagnostic check to confirm the cause of the rattling noise. If it's a covered component, the repair will be processed under warranty.

Great. So, what's the next step? Do I just leave the car here, and you'll contact me with the findings?

Yes, exactly. We'll get it into the shop. Our technicians will examine it and determine if it's a warranty claim. We'll then call you to explain our findings and the next steps, whether it's covered or not.

And how long does that diagnostic process usually take? Will I need a loaner vehicle?

Typically, the diagnostic takes a few hours. We'll aim to call you by the end of the day. If it requires extensive work and we have loaner vehicles available, we can certainly arrange one for you. Just confirm with me your availability.

Perfect. My phone number is 555-123-4567. Thanks a lot for your help, Emily.

You're welcome, Mr. Smith. We'll be in touch soon. Just sign here, please.