识别熟识的来电者
Acknowledging a Known Caller
助理认出来电者的声音或名字，并稍微调整问候语，在保持专业性的同时表示对其的熟悉。
对话轮次
5
预计时长
2 分钟
场景
为公司接听电话
完整对话内容
以下是该情境的完整英语对话，包含中英文对照和重点解析
👩
Lisa
第 1 轮
Good morning, Optics Solutions, Lisa speaking. How may I help you?
English
早上好，这里是光学解决方案公司，我是丽莎。请问有什么可以帮您的吗？
中文翻译
👨
John
第 2 轮
Good morning, Lisa. It's John from Tech Innovations. Is Michael available?
English
早上好，丽莎。我是科技创新公司的约翰。迈克尔在吗？
中文翻译
👩
Lisa
第 3 轮
Oh, John! Good to hear from you. Yes, Michael is in the office today. Let me see if he's free for a call.
English
哦，约翰！很高兴接到您的电话。是的，迈克尔今天在办公室。我看看他是否方便接电话。
中文翻译
👨
John
第 4 轮
Great, thanks. I just have a quick question about the new prototype.
English
好的，谢谢。我只是想问一个关于新原型的问题。
中文翻译
👩
Lisa
第 5 轮
Understood. Please hold for just a moment while I connect you.
English
明白了。请稍等片刻，我这就为您转接。
中文翻译
🎯
对话学习完成
结合右侧的词汇和句型解析，加深理解和记忆
重点词汇
speaking
说话
This word is used when introducing yourself on a phone call, like 'Lisa speaking,' to tell the caller who they are talking to. It's a polite and professional way to identify yourself.
中文解释
这个词用于电话通话中介绍自己时，比如' Lisa speaking'，告诉呼叫者他们正在和谁通话。这是一种礼貌和专业的自我识别方式。
available
可用
Means someone is free and not busy, so they can talk or meet. In phone calls, you ask if a person is available to check if they can take the call right now.
中文解释
表示某人空闲且不忙，因此可以交谈或见面。在电话中，你询问某人是否可用，以检查他们是否现在能接电话。
prototype
原型
A first model or version of a product made to test ideas before full production. It's common in business talks about new inventions or designs.
中文解释
在全面生产前制作的用于测试想法的产品第一个模型或版本。在关于新发明或设计的商业讨论中很常见。
hold
保持
In phone conversations, it means to wait on the line without hanging up. You say 'please hold' when asking someone to wait briefly.
中文解释
在电话交谈中，它意味着不挂断电话而在线上等待。当要求某人稍等时，你会说 'please hold'。
connect
连接
To link or transfer a phone call from one person to another. It's used when an assistant is transferring you to the right person in a company.
中文解释
将电话从一个人连接或转移到另一个人。当助理将您转接到公司里的正确人员时使用。
重点句型
"Good morning, Optics Solutions, Lisa speaking. How may I help you?"
"早上好，光学解决方案，丽莎接听。请问有什么可以帮您的？"
重点句型
语法解析
This is a standard professional greeting for answering a business phone. It includes a time greeting, company name, your name, and an offer to assist. Use it at the start of work calls to sound polite and helpful. 'How may I help you?' is more formal than 'How can I help you?'
中文解析
这是接听商务电话的标准专业问候语。它包括时间问候、公司名称、您的姓名以及提供帮助的提议。在工作通话开始时使用它，以听起来礼貌和乐于助人。'How may I help you?' 比 'How can I help you?' 更正式。
"It's John from Tech Innovations. Is Michael available?"
"我是Tech Innovations的John。Michael在吗？"
重点句型
语法解析
This introduces the caller by name and company, then asks if the person is free. It's useful when calling someone you know in business. The structure 'It's [Name] from [Company]' helps identify yourself quickly.
中文解析
这会介绍通话者的姓名和公司，然后询问对方是否空闲。在给业务中认识的人打电话时很有用。'It's [Name] from [Company]' 这种结构有助于快速识别自己。
"Oh, John! Good to hear from you. Yes, Michael is in the office today."
"哦，约翰！很高兴收到你的消息。是的，迈克尔今天在办公室。"
重点句型
语法解析
This shows recognition of a familiar caller with warmth while staying professional. 'Good to hear from you' expresses pleasure in the call. Use it with known contacts to build rapport. 'In the office' means at work and present.
中文解析
这显示了对熟悉来电者的认可，带着温暖的同时保持专业性。'很高兴收到你的消息'表达了对通话的愉悦。与已知联系人使用它来建立融洽关系。'在办公室'意味着在工作场所并且在场。
"Please hold for just a moment while I connect you."
"请稍等片刻，我来为您接通。"
重点句型
语法解析
This politely asks the caller to wait while transferring the call. It's useful in office settings to manage calls smoothly. 'For just a moment' softens the wait time, and 'while I connect you' explains the action happening.
中文解析
这礼貌地要求来电者等待通话转移的同时。在办公室环境中用于顺利管理通话很有用。'只需片刻'软化了等待时间，'在我连接您时'解释了正在发生的行为。