安排退货运输及物流
Arranging Return Shipping and Logistics
退货获批后，顾客与客服讨论如何包装商品、获取退货标签以及安排商品寄回。
对话轮次
10
预计时长
5 分钟
场景
网购退货
完整对话内容
以下是该情境的完整英语对话，包含中英文对照和重点解析
👩
Sarah
第 1 轮
Hi John, thanks for approving my return request. Could you walk me through the next steps for shipping the item back?
English
你好，John，谢谢你批准了我的退货申请。你能告诉我寄回商品接下来的步骤吗？
中文翻译
👨
John
第 2 轮
Certainly, Sarah. Now that your return is approved, you'll need to package the item securely. Do you still have the original packaging?
English
当然可以，Sarah。既然您的退货已获批准，您需要妥善包装商品。您还有原始包装吗？
中文翻译
👩
Sarah
第 3 轮
Yes, I kept everything. It's in the original box with all the protective inserts. Do I need to print a return label myself?
English
是的，我把所有东西都留着呢。它还在原包装盒里，所有保护性衬垫都在。我需要自己打印退货标签吗？
中文翻译
👨
John
第 4 轮
Great! Yes, I've just sent an email to your registered address with a pre-paid return label attached. Please print that out and affix it to the outside of the package.
English
太好了！是的，我刚刚给您的注册邮箱发送了一封电子邮件，里面附有预付费退货标签。请打印出来并贴在包裹外面。
中文翻译
👩
Sarah
第 5 轮
Okay, got it. And for shipping, how do I arrange for it to be picked up or where should I drop it off?
English
好的，明白了。至于运输，我该如何安排取件或者在哪里投递呢？
中文翻译
👨
John
第 6 轮
The return label is for our preferred carrier, UPS. You can either drop it off at any authorized UPS location, or if you prefer a pickup, you can schedule one directly through the UPS website or by calling them. The cost of the pickup would be on you, though.
English
退货标签是我们首选的承运商 UPS。您可以将其投递到任何授权的 UPS 营业点，或者如果您喜欢上门取件，可以直接通过 UPS 网站或致电他们安排。但是，上门取件的费用将由您承担。
中文翻译
👩
Sarah
第 7 轮
I see. Dropping it off sounds easier. Is there a tracking number on the label I should keep an eye on?
English
我明白了。投递听起来更简单。标签上有没有我应该注意的追踪号码？
中文翻译
👨
John
第 8 轮
Yes, there is. The tracking number is usually located near the barcode on the label. Once you drop it off, you can use that number to track the package's journey back to our warehouse.
English
是的，有。追踪号码通常位于标签条形码附近。包裹投递后，您可以使用该号码追踪包裹返回我们仓库的物流信息。
中文翻译
👩
Sarah
第 9 轮
Perfect. That sounds pretty straightforward. Thanks for all your help, John!
English
太好了。听起来很直接。谢谢你所有的帮助，John！
中文翻译
👨
John
第 10 轮
You're very welcome, Sarah. Just let us know if you run into any issues. We appreciate your business.
English
不客气，Sarah。如果您遇到任何问题，请告诉我们。感谢您的惠顾。
中文翻译
🎯
对话学习完成
结合右侧的词汇和句型解析，加深理解和记忆
重点词汇
approve
批准
To officially agree to or accept something, like a request. In this context, it means the company has okayed the return.
中文解释
正式同意或接受某事，例如请求。在这种情况下，它意味着公司已批准退货。
package
打包
To wrap or put an item into a box for shipping. It's a verb here, meaning to prepare something safely for sending.
中文解释
将物品包装或放入盒子中以便运输。这里是动词，意思是将某物安全地准备好发送。
securely
安全地
In a safe and protected way to avoid damage. Use this adverb when talking about packing items carefully.
中文解释
以安全和受保护的方式避免损坏。在谈论仔细打包物品时使用这个副词。
return label
退货标签
A printed sticker or tag with address and postage for sending an item back to the seller. Common in online shopping returns.
中文解释
带有地址和邮资的打印标签或贴纸，用于将物品寄回卖家。在在线购物退货中常见。
affix
附上
To stick or attach something firmly, like pasting a label on a box. It's a formal word often used in instructions.
中文解释
将某物牢固地粘贴或附着，比如在盒子上贴标签。这是一个正式的词，常用于说明中。
drop off
投递
To leave a package at a location, like a shipping store, without needing pickup. Phrasal verb for delivering items yourself.
中文解释
将包裹留在某个地点，比如寄送商店，而无需取件。自助交付物品的短语动词。
pickup
取件
When a service comes to your home to collect a package. In returns, it might cost extra, as mentioned here.
中文解释
当服务上门取走您的包裹时。对于退货，可能会有额外费用，如本文所述。
tracking number
跟踪号
A unique code on a label to follow a package's location online. Essential for monitoring shipments in e-commerce.
中文解释
标签上用于在线跟踪包裹位置的唯一代码。对于电子商务中的发货监控至关重要。
straightforward
直截了当
Simple and easy to understand or do. Use this adjective to describe clear processes, like the return steps.
中文解释
简单且易于理解或执行。使用这个形容词来描述清晰的过程，例如退货步骤。
重点句型
"Could you walk me through the next steps?"
"您能带我走一遍接下来的步骤吗？"
重点句型
语法解析
This is a polite way to ask for a step-by-step explanation. Use it when you need guidance on a process, like returns. 'Walk me through' is an idiom meaning to explain in detail.
中文解析
这是礼貌地请求逐步解释的一种方式。当您需要关于某个过程的指导时使用，比如退货。'Walk me through' 是一个习语，意思是详细解释。
"Now that your return is approved, you'll need to package the item securely."
"现在您的退货已获批准，您需要将物品安全包装。"
重点句型
语法解析
This sentence uses 'now that' to show a condition after something happens, followed by future obligation with 'you'll need to.' Useful for explaining next actions after approval in customer service.
中文解析
这句话使用 'now that' 来表示某事发生后的条件，接着用 'you'll need to' 表示未来的义务。在客户服务中解释批准后的后续行动很有用。
"Do I need to print a return label myself?"
"我需要自己打印退货标签吗？"
重点句型
语法解析
A yes/no question asking about personal responsibility. 'Myself' emphasizes doing it alone. Common in situations where you're checking if you handle a task or if help is provided.
中文解析
一个询问个人责任的“是/否”问题。“Myself”强调独自完成。在检查是否自己处理任务或提供帮助的情况中常见。
"I've just sent an email to your registered address with a pre-paid return label attached."
"我刚刚向您的注册地址发送了一封电子邮件，其中附有预付费退货标签。"
重点句型
语法解析
Past perfect 'I've just sent' shows a recent action. 'Attached' means included as a file. Useful for informing customers about digital instructions sent via email.
中文解析
过去完成时 'I've just sent' 表示最近的动作。'Attached' 意思是作为文件包含在内。用于告知客户通过电子邮件发送的数字说明。
"You can either drop it off at any authorized UPS location, or if you prefer a pickup, you can schedule one."
"您可以将它送到任何授权的UPS地点，或者如果您更喜欢取件服务，可以预约一个。"
重点句型
语法解析
This gives options using 'either...or' for choices, and 'if you prefer' for alternatives. Great for customer service when explaining shipping methods.
中文解析
这使用'either...or'来提供选择选项，并用'if you prefer'表示备选方案。在解释运输方法时的客户服务非常棒。
"The tracking number is usually located near the barcode on the label."
"跟踪号码通常位于标签上的条形码附近。"
重点句型
语法解析
Descriptive sentence with 'usually' for common positions. 'Located near' means positioned close to. Helps in explaining how to find details on labels for tracking.
中文解析
带有 'usually' 的描述性句子，用于常见位置。'Located near' 表示位于附近。有助于解释如何在标签上找到跟踪详情。
"That sounds pretty straightforward. Thanks for all your help!"
"这听起来挺简单的。感谢您所有的帮助！"
重点句型
语法解析
'Sounds straightforward' expresses that something seems simple. 'Pretty' softens the adjective. Use this to end a conversation positively after getting clear instructions, followed by thanks.
中文解析
‘Sounds straightforward’表示某事听起来很简单。‘Pretty’柔化了形容词。在获得清晰指示后，用这个来积极结束对话，并附上感谢。