申请延期付款
Requesting a Payment Extension
客户无法在到期日之前支付账单，致电申请延期付款或讨论分期付款方案。
对话轮次
10
预计时长
5 分钟
场景
水电费查询
完整对话内容
以下是该情境的完整英语对话，包含中英文对照和重点解析
👩
Sarah
第 1 轮
Hello, my name is Sarah. I'm calling about my utility bill. I received it yesterday and I'm afraid I won't be able to pay it by the due date.
English
您好，我叫莎拉。我打电话是关于我的水电费账单。我昨天收到了，但我恐怕无法在到期日之前支付。
中文翻译
👨
Michael
第 2 轮
Hello, Sarah. I understand. Could you please provide your account number so I can look up your details?
English
您好，莎拉。我明白。能请您提供一下您的账户号码，以便我查询您的详细信息吗？
中文翻译
👩
Sarah
第 3 轮
Certainly. It's 7890-1234-5678. I was hoping to request a payment extension, or perhaps discuss setting up a payment plan.
English
当然可以。是7890-1234-5678。我希望能申请延期付款，或者讨论一下制定分期付款计划。
中文翻译
👨
Michael
第 4 轮
Thank you. Let me check... I see your account here. We can certainly discuss options to help you with this. What date would you ideally be able to make the payment?
English
谢谢。我查一下……我看到您的账户了。我们当然可以讨论一些选择来帮助您。您理想中什么时候能支付呢？
中文翻译
👩
Sarah
第 5 轮
I think I could manage it by the end of next month, say, the 30th?
English
我想我能在下个月底，比如说30号之前付清。
中文翻译
👨
Michael
第 6 轮
Okay, that's possible. We can generally offer up to a 30-day extension. Would you like to set up a new due date for October 30th?
English
好的，那没问题。我们通常可以提供最长30天的延期。您想把新的截止日期定在10月30日吗？
中文翻译
👩
Sarah
第 7 轮
Yes, that would be a huge help. Thank you so much!
English
是的，那真是帮了大忙了。非常感谢！
中文翻译
👨
Michael
第 8 轮
You're welcome. I've processed the payment extension for your account. You'll receive a confirmation email shortly. Is there anything else I can assist you with today?
English
不客气。我已经为您办理了延期付款。您很快就会收到一封确认邮件。今天还有其他我可以帮助您的吗？
中文翻译
👩
Sarah
第 9 轮
No, that's all for now. Thanks again for your help, Michael.
English
没有了，暂时就这些。再次感谢您的帮助，迈克尔。
中文翻译
👨
Michael
第 10 轮
My pleasure, Sarah. Have a good day.
English
我很乐意为您服务，莎拉。祝您有美好的一天。
中文翻译
🎯
对话学习完成
结合右侧的词汇和句型解析，加深理解和记忆
重点词汇
utility bill
公用事业账单
A bill for services like electricity, water, or gas that you receive from a company. It's useful when talking about household expenses.
中文解释
来自公司的水、电或燃气等服务的账单。在谈论家庭开支时很有用。
due date
到期日
The specific date by which you must pay a bill or complete a task. Remember to check this to avoid late fees.
中文解释
必须支付账单或完成任务的具体日期。请记住检查此日期以避免滞纳金。
payment extension
付款延期
A request for more time to pay a bill. Use this phrase politely when you can't pay on time.
中文解释
请求更多时间支付账单。当您无法按时支付时，请礼貌地使用此短语。
account number
账户号码
A unique code that identifies your customer account with a company. Always provide it accurately when calling for help.
中文解释
一个唯一代码，用于识别您在公司中的客户账户。在寻求帮助时致电，请始终准确提供它。
payment plan
付款计划
An arrangement to pay a bill in smaller amounts over time. It's helpful for managing large bills without full payment at once.
中文解释
一种分期支付账单的安排。有助于管理大额账单，而无需一次性全额支付。
confirmation email
确认邮件
An email sent to verify that a request or change has been processed. Check your inbox after making arrangements.
中文解释
发送的电子邮件，用于验证请求或更改已处理。在做出安排后，请检查您的收件箱。
重点句型
"I'm afraid I won't be able to pay it by the due date."
"恐怕我无法在到期日之前支付。"
重点句型
语法解析
This is a polite way to explain a problem with payment. 'I'm afraid' softens the message to sound less direct. Use it when requesting help with bills.
中文解析
这是解释支付问题的一种礼貌方式。'I'm afraid' 使信息柔和，听起来不那么直接。在请求账单帮助时使用。
"Could you please provide your account number so I can look up your details?"
"请提供您的账户号码，以便我查询您的详细信息。"
重点句型
语法解析
A customer service request for information. 'Could you please' is a polite way to ask for something. It's useful in professional calls to get details quickly.
中文解析
一个请求信息的客户服务请求。'Could you please' 是一种礼貌地请求某事的方式。在专业通话中，用于快速获取详细信息很有用。
"I was hoping to request a payment extension, or perhaps discuss setting up a payment plan."
"我希望能申请支付延期，或者讨论设立支付计划。"
重点句型
语法解析
This expresses a hope or suggestion politely. 'Or perhaps' offers alternatives. Use this structure to propose options without being demanding.
中文解析
这礼貌地表达了希望或建议。'或者或许'提供了备选方案。使用这种结构来提出选项，而不显得强求。
"What date would you ideally be able to make the payment?"
"您理想中能够在什么日期进行付款？"
重点句型
语法解析
A question to find a suitable solution. 'Ideally' means in the best-case scenario. It's helpful in negotiations to understand the customer's needs.
中文解析
这是一个为了找到合适解决方案的问题。'Ideally' 意味着在最佳情况下。它在谈判中帮助理解客户的需求。
"I think I could manage it by the end of next month, say, the 30th?"
"我想我能在下个月月底之前处理好，比如说30号？"
重点句型
语法解析
Suggesting a timeline with 'I think I could manage it' shows possibility. 'Say' means 'for example.' Use this to propose a specific date flexibly.
中文解析
用‘I think I could manage it’来建议时间表显示可能性。‘Say’意思是‘例如’。用这个来灵活地提出具体日期。
"Is there anything else I can assist you with today?"
"今天还有什么我可以帮助您的吗？"
重点句型
语法解析
A standard closing question in customer service. It checks for more needs. Use it to end conversations politely and offer further help.
中文解析
这是客户服务中的标准结束问题。它检查是否有更多需求。使用它来礼貌地结束对话并提供进一步帮助。