电话指导排障：重启路由器
Troubleshooting over the Phone: Router Reset
客户支持代表指导客户进行基本的故障排除步骤，例如重启光猫和路由器，并检查电缆连接。
对话轮次
11
预计时长
6 分钟
场景
网络故障报修
完整对话内容
以下是该情境的完整英语对话，包含中英文对照和重点解析
👩
Lisa
第 1 轮
Thank you for calling Technical Support. My name is Lisa. How may I help you today?
English
感谢您致电技术支持。我叫丽莎。今天有什么可以帮您的吗？
中文翻译
👨
James
第 2 轮
Hi Lisa, my internet isn't working at all. I've tried restarting my computer, but nothing seems to help. It's been out for about an hour now.
English
嗨，丽莎，我的网络完全无法使用了。我试过重启电脑，但似乎没有任何帮助。到现在已经断网大约一个小时了。
中文翻译
👩
Lisa
第 3 轮
I understand, James. Let's try some basic troubleshooting. Can you please locate your modem and router for me?
English
我明白了，詹姆斯。我们来尝试一些基本的故障排除。请您帮我找到您的光猫和路由器好吗？
中文翻译
👨
James
第 4 轮
Sure, I see them both. They're usually right next to each other.
English
好的，我看到它们了。它们通常挨在一起。
中文翻译
👩
Lisa
第 5 轮
Great. First, please unplug the power cable from both your modem and your router. Wait about 30 seconds, then plug the modem back in. Wait for all the lights on the modem to come on and stabilize.
English
好的。首先，请您拔掉光猫和路由器的电源线。等待大约30秒，然后插回光猫。等待光猫上的所有指示灯亮起并稳定下来。
中文翻译
👨
James
第 6 轮
Okay, I've unplugged them. Counting to 30 now... Alright, the modem lights are back on and steady.
English
好的，我拔掉了。现在数到30……好了，光猫的指示灯都亮了并且稳定了。
中文翻译
👩
Lisa
第 7 轮
Perfect. Now, plug in the power cable to your router and wait for its lights to stabilize as well. Once that's done, try connecting to the internet again.
English
很好。现在，插上路由器的电源线，等待它的指示灯也稳定下来。完成后，请再尝试连接互联网。
中文翻译
👨
James
第 8 轮
Okay, the router lights are steady now... Let me check. Oh, wow! It's working! Thank you so much, Lisa!
English
好的，路由器的指示灯现在稳定了……我看看。哦，天哪！它工作了！太感谢你了，丽莎！
中文翻译
👩
Lisa
第 9 轮
You're very welcome, James! I'm glad we could get that resolved for you. Is there anything else I can assist you with today?
English
不客气，詹姆斯！很高兴我们能为您解决这个问题。今天还有其他我可以帮您的吗？
中文翻译
👨
James
第 10 轮
No, that's everything. You fixed it. Thanks again!
English
没有了，就这些。你修好了。再次感谢！
中文翻译
👩
Lisa
第 11 轮
My pleasure. Have a great day!
English
不客气。祝您有个美好的一天！
中文翻译
🎯
对话学习完成
结合右侧的词汇和句型解析，加深理解和记忆
重点词汇
troubleshooting
故障排除
The process of finding and fixing problems, especially with technology like computers or internet. Use it when describing steps to solve technical issues.
中文解释
查找和修复问题的过程，特别是与计算机或互联网等技术相关的问题。在描述解决技术问题步骤时使用。
modem
调制解调器
A device that connects your home to the internet service provider. It's like a gateway for internet access.
中文解释
一种将您的家庭连接到互联网服务提供商的设备。它就像互联网访问的网关。
router
路由器
A device that shares the internet connection with multiple devices in your home, like phones and computers.
中文解释
一种将互联网连接与家中多个设备（如手机和电脑）共享的设备。
unplug
拔掉插头
To pull out a plug from an electrical socket to disconnect power. Commonly used in instructions for resetting devices.
中文解释
从电插座中拔出插头以断开电源。在重置设备说明中常用。
stabilize
稳定
To become steady or fixed in place, often used for lights or signals that stop blinking and stay on.
中文解释
变得稳定或固定在原地，通常用于停止闪烁并保持开启的灯光或信号。
power cable
电源线
The cord or wire that connects a device to electricity. It's essential for powering up modems and routers.
中文解释
连接设备与电源的线缆。它对于为调制解调器和路由器供电至关重要。
重点句型
"Thank you for calling Technical Support. My name is Lisa. How may I help you today?"
"感谢您致电技术支持。我叫丽莎。今天我能如何帮助您？"
重点句型
语法解析
This is a polite greeting used by customer service reps to start a call. 'How may I help you' is formal and shows willingness to assist. Use it in professional phone conversations.
中文解析
这是客服代表在开始通话时使用的礼貌问候语。'How may I help you'是正式的，显示出愿意协助的态度。在专业的电话交谈中使用它。
"My internet isn't working at all."
"我的互联网完全无法使用。"
重点句型
语法解析
A simple way to report a problem. 'Isn't working' uses the present continuous for ongoing issues. Useful when describing tech failures to support teams.
中文解析
报告问题的一种简单方式。'Isn't working' 使用现在进行时来表示持续存在的问题。在向支持团队描述技术故障时很有用。
"Let's try some basic troubleshooting."
"让我们尝试一些基本的故障排除。"
重点句型
语法解析
Suggests starting with simple fixes. 'Let's try' invites collaboration. Great for guiding someone through problem-solving steps politely.
中文解析
建议从简单的修复开始。'让我们试试'邀请合作。非常适合礼貌地指导某人完成问题解决步骤。
"Can you please locate your modem and router for me?"
"请帮我找到您的调制解调器和路由器好吗？"
重点句型
语法解析
A polite request for action. 'Can you please' softens the command. Use in instructions to ask someone to find or identify objects during help calls.
中文解析
一种礼貌的行动请求。'Can you please' 使命令柔和。在帮助通话中，用于指示某人查找或识别物体。
"Please unplug the power cable from both your modem and your router."
"请从您的调制解调器和路由器上拔掉电源线。"
重点句型
语法解析
Clear imperative instruction. Uses 'please' for politeness. Common in tech support for resetting devices; follow with wait times for safety.
中文解析
明确的命令式指示。使用 'please' 以示礼貌。在技术支持中用于重置设备常见；为安全起见，后续等待时间。
"Wait for all the lights on the modem to come on and stabilize."
"等待调制解调器上的所有指示灯亮起并稳定。"
重点句型
语法解析
Describes a waiting step in troubleshooting. 'Come on' means turn on; 'stabilize' means become steady. Essential for explaining device boot-up processes.
中文解析
描述了故障排除中的一个等待步骤。'Come on' 意思是打开；'stabilize' 意思是稳定。用于解释设备启动过程至关重要。
"You're very welcome! I'm glad we could get that resolved for you."
"不客气！很高兴我们能为您解决问题。"
重点句型
语法解析
A warm response to thanks. 'You're welcome' is standard; 'resolved' means fixed. Use at the end of successful help interactions to show satisfaction.
中文解析
对感谢的温暖回应。'You're welcome' 是标准；'resolved' 意思是已修复。在成功的帮助互动结束时使用，以显示满意。