包裹显示“已投递”但未收到
Package Not Received Despite 'Delivered' Status
快递状态显示包裹已投递，但顾客并未收到。他们联系快递公司进行调查或获取投递证明。
对话轮次
10
预计时长
5 分钟
场景
快递投递问题
完整对话内容
以下是该情境的完整英语对话，包含中英文对照和重点解析
👩
Sarah
第 1 轮
Hi, I'm calling about a package that shows 'delivered' but I haven't received it. The tracking number is ABC12345.
English
您好，我打电话是想咨询一个包裹，显示‘已投递’但我没收到。追踪号是ABC12345。
中文翻译
👨
Michael
第 2 轮
Okay, I see the tracking number. It says it was delivered yesterday at 3:15 PM at your front door. Can you confirm your address?
English
好的，我看到了追踪号。它显示昨天下午3点15分已经投递到您的前门了。您能确认一下您的地址吗？
中文翻译
👩
Sarah
第 3 轮
Yes, it's 123 Main Street. I was home all afternoon, and there's definitely no package on my doorstep. I've checked with neighbors too.
English
是的，是主街123号。我昨天下午都在家，门口绝对没有包裹。我也问过邻居了。
中文翻译
👨
Michael
第 4 轮
Alright, I understand your concern. Sometimes drivers mark packages as delivered prematurely. We'll open an investigation. Could you describe the package for me, please?
English
好的，我理解您的担忧。有时司机可能会过早地将包裹标记为已投递。我们会展开调查。请您描述一下包裹好吗？
中文翻译
👩
Sarah
第 5 轮
It's a small brown box, about 8 by 10 inches, from 'Online Retailer'. It should contain a book.
English
那是一个小小的棕色盒子，大约8乘10英寸，来自‘在线零售商’。里面应该是一本书。
中文翻译
👨
Michael
第 6 轮
Got it. I'm initiating a trace for you now. This usually takes 1-2 business days. We'll contact the delivery driver and check their delivery scans and GPS data.
English
明白了。我正在为您启动追踪。这通常需要1-2个工作日。我们会联系投递司机并检查他们的投递扫描和GPS数据。
中文翻译
👩
Sarah
第 7 轮
Okay, so what happens next if they can't locate it?
English
好的，那么如果他们找不到它，接下来会发生什么？
中文翻译
👨
Michael
第 8 轮
If we can't locate it within that timeframe, we'll confirm it as lost and you'll need to contact the sender for a refund or replacement. We'll provide you with a case number.
English
如果我们在那个时间范围内找不到，我们就会确认它丢失了，您需要联系发件人进行退款或补发。我们会给您一个案件号。
中文翻译
👩
Sarah
第 9 轮
Alright, thank you for your help. Please keep me updated.
English
好的，谢谢您的帮助。请及时通知我进展。
中文翻译
👨
Michael
第 10 轮
You're welcome. We'll be in touch within 2 business days via email or phone. Have a good day.
English
不客气。我们将在2个工作日内通过电子邮件或电话与您联系。祝您有个愉快的一天。
中文翻译
🎯
对话学习完成
结合右侧的词汇和句型解析，加深理解和记忆
重点词汇
delivered
已交付
Past tense of 'deliver', meaning the package has been sent to the recipient's location. Use it when checking if something has arrived.
中文解释
'deliver' 的过去式，意思是包裹已被发送到收件人的位置。用于检查某物是否已到达时。
tracking number
追踪号码
A unique code used to follow the progress of a package during shipping. It's like a ID for your parcel to monitor its journey.
中文解释
用于跟踪包裹在运输过程中进度的一个唯一代码。它就像是您的包裹的ID，用于监控其旅程。
confirm
确认
To verify or make sure something is correct. In conversations, say 'Can you confirm?' to double-check details like an address.
中文解释
验证或确保某事正确。在对话中，说‘你能确认吗？’来双重检查如地址之类的细节。
address
地址
The location where you live or where the package should be sent. Always spell it out clearly when giving it over the phone.
中文解释
您居住的地点或包裹应发送的地点。电话告知时始终要清楚拼写。
investigation
调查
An official check or inquiry to find out what happened. Companies use this for problems like lost packages to solve issues.
中文解释
一种官方检查或调查，以找出发生了什么。公司使用它来解决丢失包裹之类的问题。
prematurely
过早地
Too soon or before the right time. For example, marking a package as delivered before actually leaving it at the door.
中文解释
太早或在正确时间之前。例如，在实际将包裹留在门口之前将其标记为已交付。
refund
退款
Money returned to the buyer if there's a problem with the purchase. Ask for it if your package is lost and can't be replaced.
中文解释
如果购买有问题，退还给买家的钱。如果您的包裹丢失且无法替换，请要求退款。
case number
案件编号
A special ID given to your complaint or issue for tracking progress. Keep it safe to reference later.
中文解释
这是为您提供的投诉或问题分配的一个特殊ID，用于跟踪进度。请妥善保管，以便以后参考。
重点句型
"Hi, I'm calling about a package that shows 'delivered' but I haven't received it."
"你好，我打电话是关于一个显示“已交付”的包裹，但我还没有收到它。"
重点句型
语法解析
This is a polite way to start a complaint call. It uses present perfect 'haven't received' to describe a recent situation. Useful for reporting issues with services like deliveries.
中文解析
这是开始投诉电话的一种礼貌方式。它使用现在完成时“haven't received”来描述最近的情况。适用于报告像交付这样的服务问题。
"Can you confirm your address?"
"您能确认您的地址吗？"
重点句型
语法解析
A question to verify information. 'Can you' makes it polite and indirect. Use this in customer service to avoid mistakes when details are important.
中文解析
一个用于验证信息的提问。'Can you' 使它礼貌且间接。在客户服务中使用，以避免在细节重要时出错。
"I understand your concern."
"我理解您的担忧。"
重点句型
语法解析
Shows empathy in response to a problem. 'Understand' expresses sympathy. Great for service roles to make customers feel heard before offering help.
中文解析
在回应问题时表现出同理心。「Understand」表达了同情。在服务角色中非常适合，在提供帮助之前让客户感到被倾听。
"We'll open an investigation."
"我们将展开调查。"
重点句型
语法解析
Promises action on a problem. Future tense 'we'll' indicates commitment. Use this to assure someone that their issue will be looked into.
中文解析
承诺对问题采取行动。将来时态'we'll'表示承诺。使用此短语来保证某人的问题将被调查。
"Could you describe the package for me, please?"
"您能为我描述一下这个包裹吗，请？"
重点句型
语法解析
A polite request for more details using 'could' for courtesy and 'please' for politeness. Helpful when gathering information in inquiries.
中文解析
使用 'could' 表示礼貌和 'please' 表示礼节的、要求更多细节的礼貌请求。在查询中收集信息时很有帮助。
"This usually takes 1-2 business days."
"这通常需要 1-2 个工作日。"
重点句型
语法解析
Explains expected time for a process. 'Business days' means weekdays excluding weekends. Use to set realistic expectations in professional talks.
中文解析
解释进程的预期时间。'工作日' 指排除周末的平日。在专业对话中用于设定现实期望。
"If we can't locate it, we'll confirm it as lost."
"如果我们无法找到它，我们将确认它丢失了。"
重点句型
语法解析
A conditional sentence with 'if' for possible outcomes. 'Locate' means find. Useful for explaining next steps in problem-solving scenarios.
中文解析
一个使用 'if' 的条件句，用于可能的结果。'Locate' 意思是找到。在问题解决场景中解释下一步很有用。
"Please keep me updated."
"请随时更新我。"
重点句型
语法解析
Requests ongoing information. Imperative 'keep me updated' is direct but polite. Say this at the end of calls to ensure follow-up communication.
中文解析
请求持续信息。祈使句 'keep me updated' 直接但礼貌。在通话结束时说这个以确保后续沟通。