忘记密码并被锁定
Forgotten Password and Locked Out
用户忘记了密码，多次不成功的尝试导致账户被暂时锁定，需要客户支持的帮助。
对话轮次
10
预计时长
5 分钟
场景
社交媒体账户问题
完整对话内容
以下是该情境的完整英语对话，包含中英文对照和重点解析
👩
Sarah
第 1 轮
Hi, I need some help with my account. I seem to be locked out.
English
您好，我的账户需要帮助。我好像被锁了。
中文翻译
👨
Michael
第 2 轮
Hello, Sarah. I can certainly assist you with that. Can you please confirm the username or email address associated with the account?
English
您好，莎拉。我當然可以幫助您。您能確認與帳戶相關聯的用戶名或電子郵件地址嗎？
中文翻译
👩
Sarah
第 3 轮
It's sarah.m@example.com. I completely spaced on my password and after a few tries, it got locked.
English
是 sarah.m@example.com。我完全把密碼忘了，試了幾次之後就被鎖了。
中文翻译
👨
Michael
第 4 轮
Understood. It sounds like your account protection system activated after multiple failed login attempts. We see that happen quite a lot.
English
明白了。聽起來您的帳戶保護系統在多次登錄失敗後啟動了。我們經常看到這種情況發生。
中文翻译
👩
Sarah
第 5 轮
Yeah, exactly. Is there a way to reset it and unlock my account at the same time?
English
是的，就是這樣。有辦法同時重置密碼並解鎖我的帳戶嗎？
中文翻译
👨
Michael
第 6 轮
Yes, we can definitely do that. I'll send a password reset link to the email address on file. Once you reset your password, your account should automatically be unlocked.
English
是的，我們當然可以做到。我會將密碼重置連結發送到您檔案中的電子郵件地址。一旦您重置了密碼，您的帳戶應該會自動解鎖。
中文翻译
👩
Sarah
第 7 轮
Perfect! That would be a huge help. Should I expect the email immediately?
English
太好了！那將有很大的幫助。我應該立即收到電子郵件嗎？
中文翻译
👨
Michael
第 8 轮
It should arrive within a few minutes. Please check your spam folder just in case. Is there anything else I can assist you with today?
English
它應該會在幾分鐘內到達。請檢查您的垃圾郵件文件夾以防萬一。今天還有其他我可以幫助您的嗎？
中文翻译
👩
Sarah
第 9 轮
No, that's all for now. Thanks so much for your help!
English
不，目前就這些。非常感謝您的幫助！
中文翻译
👨
Michael
第 10 轮
You're welcome, Sarah! Have a great day.
English
不客氣，莎拉！祝您今天愉快。
中文翻译
🎯
对话学习完成
结合右侧的词汇和句型解析，加深理解和记忆
重点词汇
locked out
被锁定
This means you cannot access your account because it has been temporarily blocked, often after too many wrong password tries. Use it when talking about account security issues.
中文解释
这意味着您无法访问您的账户，因为它已被临时锁定，通常是在多次输入错误密码后发生的。在谈论账户安全问题时使用它。
username
用户名
The name you choose to identify yourself on a website or app. It's like a nickname for logging in.
中文解释
您在网站或应用上选择用来识别自己的名称。类似于登录用的昵称。
email address
电子邮件地址
The full email like example@email.com used to sign up for accounts. It's important for verification.
中文解释
用于注册账户的完整电子邮件，如 example@email.com。它对验证很重要。
password
密码
A secret word or code you use to log in to your account. Keep it safe and don't forget it.
中文解释
您用来登录帐户的秘密单词或代码。请妥善保管，不要忘记。
spaced on
发呆了
An informal way to say 'forgot completely.' Use it casually when you blank on something like a password.
中文解释
一种非正式说法，表示'完全忘记了'。当你对像密码这样的东西脑子一片空白时，随意使用。
failed login attempts
登录失败尝试
When you try to log in but enter the wrong information multiple times. This can trigger account locks for security.
中文解释
当您尝试登录但多次输入错误信息时。这可能会出于安全原因触发账户锁定。
reset
重置
To change or set a new password when you forget the old one. Common in tech support conversations.
中文解释
当忘记旧密码时更改或设置新密码。在技术支持对话中常见。
spam folder
垃圾邮件文件夹
The place in your email where unwanted messages go. Check it if you don't see an important email.
中文解释
您电子邮件中存放不需要消息的地方。如果看不到重要电子邮件，请检查它。
重点句型
"Hi, I need some help with my account. I seem to be locked out."
"嗨，我需要帮助处理我的账户。我似乎被锁定在外了。"
重点句型
语法解析
This is a polite way to start asking for customer support. 'Seem to be' softens the statement, showing uncertainty. Useful for beginning tech help requests.
中文解析
这是开始请求客户支持的礼貌方式。'Seem to be' 柔化了陈述，显示出不确定性。用于开始技术帮助请求很有用。
"Can you please confirm the username or email address associated with the account?"
"您能确认与账户关联的用户名或电子邮件地址吗？"
重点句型
语法解析
A professional question to verify identity. 'Associated with' means connected to. Use this in support roles to ensure security.
中文解析
一个用于验证身份的专业问题。'Associated with' 意为 'connected to'。在支持角色中使用它来确保安全性。
"I completely spaced on my password and after a few tries, it got locked."
"我完全忘记了我的密码，试了几次后，它被锁定了。"
重点句型
语法解析
Informal explanation of forgetting and the result. 'After a few tries' shows sequence. Great for describing personal problems casually.
中文解析
对忘记及其结果的非正式解释。'After a few tries' 显示序列。非常适合随意描述个人问题。
"It sounds like your account protection system activated after multiple failed login attempts."
"听起来您的账户保护系统在多次登录尝试失败后激活了。"
重点句型
语法解析
Explains a situation empathetically. 'Sounds like' means 'it appears that.' Useful for customer service to show understanding.
中文解析
用同理心解释情况。'Sounds like' 的意思是 '听起来像是'。在客户服务中用于显示理解很有用。
"Is there a way to reset it and unlock my account at the same time?"
"有没有办法同时重置它并解锁我的账户？"
重点句型
语法解析
Asks for a solution combining actions. 'At the same time' means simultaneously. Practical for seeking efficient help.
中文解析
要求一个结合行动的解决方案。'同时'意味着同时进行。对于寻求高效帮助很实用。
"I'll send a password reset link to the email address on file."
"我将向档案中的电子邮件地址发送密码重置链接。"
重点句型
语法解析
Promises action with details. 'On file' means stored in records. Common in support dialogues to guide the user.
中文解析
承诺行动并提供细节。'On file' 意思是存储在记录中。在支持对话中常见，用于指导用户。
"Please check your spam folder just in case."
"请检查您的垃圾邮件文件夹，以防万一。"
重点句型
语法解析
Gives advice with caution. 'Just in case' means to be safe. Helpful reminder in email-related instructions.
中文解析
谨慎给出建议。'以防万一'意味着为了安全。在电子邮件相关说明中是有帮助的提醒。
"No, that's all for now. Thanks so much for your help!"
"不，现在就到这里了。非常感谢你的帮助！"
重点句型
语法解析
Polite way to end a conversation. 'That's all' means nothing more. Shows gratitude, essential for positive interactions.
中文解析
礼貌结束对话的方式。'到这里'意思是没有更多了。表达感激，这是积极互动的必需。