报告账户被盗
Reporting a Hacked Account
用户认为其社交媒体账户已被未经授权的人盗用或入侵，需要向平台支持团队报告以进行恢复。
对话轮次
8
预计时长
4 分钟
场景
社交媒体账户问题
完整对话内容
以下是该情境的完整英语对话，包含中英文对照和重点解析
👩
Sarah
第 1 轮
Hi, I need help. I think my account has been hacked.
English
您好，我需要帮助。我的账户可能被盗了。
中文翻译
👨
John
第 2 轮
I understand, Sarah. Can you please tell me what makes you believe your account was compromised?
English
我明白了，莎拉。您能告诉我为什么您认为您的账户被盗用了吗？
中文翻译
👩
Sarah
第 3 轮
Yes, I received an email about a password change I didn't make, and then I couldn't log in at all. Plus, some strange posts appeared on my feed.
English
是的，我收到一封关于我没有进行过的密码更改的邮件，然后我就根本登录不进去了。而且，我动态里出现了一些奇怪的帖子。
中文翻译
👨
John
第 4 轮
Okay, that definitely sounds like a security breach. Have you tried the 'Forgot Password' option?
English
好的，这听起来确实是安全漏洞。您尝试过“忘记密码”选项了吗？
中文翻译
👩
Sarah
第 5 轮
I did, but it says the email associated with the account has been changed.
English
我试过了，但它说与账户关联的电子邮件已被更改。
中文翻译
👨
John
第 6 轮
Understood. We'll need to go through our account recovery process. To verify your identity, can you tell me a recent activity on your account that only you would know?
English
明白了。我们需要进行账户恢复流程。为了验证您的身份，您能告诉我一个只有您自己知道的近期账户活动吗？
中文翻译
👩
Sarah
第 7 轮
Sure, I posted a photo of my dog, Max, yesterday afternoon, around 3 PM.
English
好的，我昨天下午3点左右发了一张我的狗Max的照片。
中文翻译
👨
John
第 8 轮
Thank you for that information. I'm initiating the recovery. Please keep an eye on your alternate email for further instructions.
English
感谢您提供的信息。我正在启动恢复程序。请留意您的备用电子邮件以获取进一步的指示。
中文翻译
🎯
对话学习完成
结合右侧的词汇和句型解析，加深理解和记忆
重点词汇
hacked
被黑
When someone gains unauthorized access to your online account, often to steal information or post without permission. Use this word when reporting a security issue on social media.
中文解释
当某人未经授权访问您的在线账户，通常是为了窃取信息或未经许可发布内容。在社交媒体上报告安全问题时使用这个词。
compromised
已受损
Means your account's security has been broken, allowing others to access it. It's a formal way to describe when your privacy or data is at risk.
中文解释
意味着您的账户安全已被破坏，允许他人访问。这是描述您的隐私或数据面临风险时的一种正式说法。
log in
登录
To enter your username and password to access an account. It's a common phrasal verb used daily for apps and websites.
中文解释
输入您的用户名和密码以访问账户。这是应用程序和网站日常使用的常见短语动词。
feed
动态
The main page on social media where you see updates, posts, and news from friends or followed accounts. Useful for describing what you see on platforms like Facebook or Twitter.
中文解释
社交媒体的主页面，您可以在那里看到来自朋友或关注账户的更新、帖子和新闻。有助于描述您在 Facebook 或 Twitter 等平台上看到的内容。
security breach
安全漏洞
An incident where someone's account or system is illegally accessed, breaking security rules. Use it in customer support to explain problems formally.
中文解释
某人的账户或系统被非法访问，违反安全规则的事件。在客户支持中使用它来正式解释问题。
account recovery
账户恢复
The process to regain access to your account after it's been locked or hacked. It's a key phrase when contacting support for help.
中文解释
在账户被锁定或被黑客入侵后重新获得账户访问权限的过程。这是联系支持寻求帮助时的关键短语。
verify identity
验证身份
To prove that you are the real owner of the account, often by answering questions. Common in online support to prevent fraud.
中文解释
为了证明您是账户的真正所有者，通常通过回答问题。在线支持中常见，以防止欺诈。
alternate email
备用电子邮件
A secondary email address used as a backup for account notifications. It's important to set one up for recovery purposes.
中文解释
一个用作账户通知备份的辅助电子邮件地址。设置一个用于恢复目的很重要。
重点句型
"Hi, I need help. I think my account has been hacked."
"嗨，我需要帮助。我觉得我的账户被黑了。"
重点句型
语法解析
This is a polite way to start a support conversation, using 'I think' to express suspicion softly. Useful for beginners to report urgent issues; the simple present perfect 'has been hacked' shows a recent action with ongoing effects.
中文解析
这是开始支持对话的礼貌方式，使用‘I think’来柔和地表达怀疑。对初学者报告紧急问题很有用；简单的现在完成时‘has been hacked’显示了最近的行动及其持续的影响。
"Can you please tell me what makes you believe your account was compromised?"
"请告诉我，您为什么认为您的账户被入侵了？"
重点句型
语法解析
A question from support to gather details, using 'what makes you believe' to ask for reasons. It's useful for customer service roles; note the past passive 'was compromised' for describing past events.
中文解析
这是一个支持团队的问题，用于收集细节，使用 'what makes you believe' 来询问原因。它对客服角色很有用；注意过去被动语态 'was compromised' 用于描述过去事件。
"I received an email about a password change I didn't make, and then I couldn't log in at all."
"我收到了一封关于我没有进行的密码更改的邮件，然后我完全无法登录。"
重点句型
语法解析
This explains symptoms of a hack using coordination with 'and' for multiple events. Practical for describing problems; 'couldn't log in' uses modal 'could' in negative past for inability.
中文解析
这解释了使用 'and' 协调多个事件的黑客症状。用于描述问题很实用；'couldn't log in' 使用否定过去时态的模态动词 'could' 来表示无能。
"That definitely sounds like a security breach."
"这绝对听起来像是安全漏洞。"
重点句型
语法解析
An empathetic response acknowledging the issue, with 'definitely' for emphasis. Use it to confirm suspicions in conversations; 'sounds like' is a common idiom for opinions based on evidence.
中文解析
一种共情回应，承认问题，用 'definitely' 强调。在对话中用于确认怀疑；'sounds like' 是基于证据的意见的常见习语。
"Have you tried the 'Forgot Password' option?"
"您尝试过‘忘记密码’选项吗？"
重点句型
语法解析
A troubleshooting question using present perfect 'have you tried' for recent actions. Essential for tech support; it helps guide users step-by-step.
中文解析
使用现在完成时‘have you tried’的故障排除问题，用于最近的行动。技术支持的必需品；它有助于逐步指导用户。
"To verify your identity, can you tell me a recent activity on your account that only you would know?"
"为了验证您的身份，您能告诉我您账户中最近的一项只有您知道的活动吗？"
重点句型
语法解析
This requests proof using infinitive 'to verify' for purpose. Useful in security contexts; 'that only you would know' is a relative clause specifying unique information.
中文解析
这使用不定式 'to verify' 来请求证明目的。在安全上下文中很有用；'that only you would know' 是一个指定唯一信息的定语从句。
"I'm initiating the recovery. Please keep an eye on your alternate email for further instructions."
"我正在启动恢复。请注意您的备用邮箱以获取进一步指示。"
重点句型
语法解析
Announces action with present continuous 'I'm initiating' for ongoing process, and imperative 'keep an eye on' as an idiom meaning 'watch carefully.' Practical for ending support calls positively.
中文解析
使用现在进行时“I'm initiating”宣布行动，表示正在进行的进程，并使用祈使句“keep an eye on”作为习语，意为“仔细观察”。适用于以积极方式结束支持通话。