激活新信用卡
Activating a New Credit Card
客户致电激活新收到的信用卡，可能需要确认个人信息或设置密码。
对话轮次
12
预计时长
6 分钟
场景
信用卡服务咨询
完整对话内容
以下是该情境的完整英语对话，包含中英文对照和重点解析
👩
Lisa
第 1 轮
Hello, I received my new credit card in the mail today and I'd like to activate it.
English
您好，我今天收到了新信用卡，想激活它。
中文翻译
👨
John
第 2 轮
Certainly, I can help you with that. To activate your card, I'll need to verify a few details with you first. Could you please confirm your full name and the last four digits of your Social Security Number?
English
当然，我很乐意帮助您。要激活您的信用卡，我需要先与您核实一些详细信息。请您确认您的全名和社保号的最后四位数字好吗？
中文翻译
👩
Lisa
第 3 轮
My name is Lisa Chen, and the last four digits of my Social Security Number are 1234.
English
我叫丽莎·陈，社保号的最后四位是1234。
中文翻译
👨
John
第 4 轮
Thank you, Lisa. And just to confirm, is the billing address on file 123 Main Street, Anytown?
English
谢谢您，丽莎。并且为了确认，存档的账单地址是任意镇主街123号吗？
中文翻译
👩
Lisa
第 5 轮
Yes, that's correct.
English
是的，没错。
中文翻译
👨
John
第 6 轮
Alright, your credit card is now active, Lisa. Would you like to set up a PIN for your card at this time, or would you prefer to do that online later?
English
好的，丽莎，您的信用卡现在已激活。您想现在为您的卡设置一个密码，还是更愿意稍后在线设置？
中文翻译
👩
Lisa
第 7 轮
I'd like to set it up now, please.
English
我想现在设置，谢谢。
中文翻译
👨
John
第 8 轮
No problem. Please enter a four-digit PIN using your phone's keypad now. After you enter it, please press the pound key. Then, you'll be asked to confirm it.
English
没问题。请现在使用您手机的键盘输入一个四位数的密码。输入后，请按井号键。然后，会要求您确认。
中文翻译
👩
Lisa
第 9 轮
Okay, I've entered and confirmed it. Thank you for your help!
English
好的，我已输入并确认。谢谢您的帮助！
中文翻译
👨
John
第 10 轮
You're very welcome, Lisa. Your card is now fully active with your new PIN. Is there anything else I can assist you with today?
English
非常欢迎您，丽莎。您的卡现在已完全激活并设置了新密码。今天还有什么我可以帮助您的吗？
中文翻译
👩
Lisa
第 11 轮
No, that's all for now. Have a great day!
English
不，目前就这些。祝您有美好的一天！
中文翻译
👨
John
第 12 轮
You too, goodbye!
English
您也是，再见！
中文翻译
🎯
对话学习完成
结合右侧的词汇和句型解析，加深理解和记忆
重点词汇
activate
激活
To make something ready for use, like turning on a new credit card so you can start using it.
中文解释
使某物准备好使用，例如激活一张新信用卡，以便您可以开始使用它。
verify
验证
To check or confirm that information is correct, often for security reasons in customer service.
中文解释
检查或确认信息是否正确，通常是为了安全原因在客户服务中。
confirm
确认
To agree or state that something is true, used politely to double-check details.
中文解释
同意或声明某事是真实的，用礼貌的方式双重检查细节。
billing address
账单地址
The address where your bills or statements are sent, important for account verification.
中文解释
您的账单或对账单发送到的地址，对账户验证很重要。
PIN
PIN
Personal Identification Number; a secret four-digit code to protect your credit card or bank account.
中文解释
个人识别号码；用于保护信用卡或银行账户的秘密四位数字代码。
set up
设置
To create or establish something new, like setting up a password or account feature.
中文解释
创建或建立新的事物，例如设置密码或账户功能。
keypad
数字键盘
The set of number buttons on a phone or device used for entering digits.
中文解释
手机或设备上用于输入数字的一组数字按钮。
pound key
井号键
The # symbol key on a phone keypad, often used to end or confirm an entry in automated systems.
中文解释
电话键盘上的 # 符号键，常用于在自动化系统中结束或确认输入。
重点句型
"Hello, I received my new credit card in the mail today and I'd like to activate it."
"你好，我今天收到邮寄的新信用卡，我想激活它。"
重点句型
语法解析
This is a polite opening for a service call. 'I'd like to' is a formal way to express a request, useful for starting customer service conversations. It uses present perfect 'have received' to talk about a recent event.
中文解析
这是服务电话的礼貌开场白。'I'd like to' 是一种正式表达请求的方式，有助于开始客户服务对话。它使用现在完成时 'have received' 来谈论最近的事件。
"Certainly, I can help you with that. To activate your card, I'll need to verify a few details with you first."
"当然，我可以帮您处理这个问题。要激活您的卡，我需要先与您验证一些细节。"
重点句型
语法解析
A helpful response from service reps. 'Certainly' means 'of course,' showing willingness. 'I'll need to' explains a necessary step politely, common in verification processes.
中文解析
服务代表的有帮助回应。'Certainly' 意思是 '当然'，显示出意愿。'I'll need to' 礼貌地解释必要的步骤，在验证过程中很常见。
"Could you please confirm your full name and the last four digits of your Social Security Number?"
"请确认您的全名和社会保障号码的后四位数字？"
重点句型
语法解析
This asks for personal info securely. 'Could you please' is a very polite request form. 'Last four digits' refers to partial info for privacy, useful in ID checks.
中文解析
这是安全地请求个人信息。'Could you please' 是一种非常礼貌的请求形式。'Last four digits' 指的是为了隐私而提供的部分信息，在身份验证中很有用。
"Thank you, Lisa. And just to confirm, is the billing address on file 123 Main Street, Anytown?"
"谢谢，Lisa。只是确认一下，档案中的账单地址是123 Main Street, Anytown吗？"
重点句型
语法解析
Follows up on details. 'Just to confirm' softens the question. 'On file' means information already stored in the system, a common phrase in banking.
中文解析
跟进细节。'Just to confirm'缓和了问题。'On file'表示系统已存储的信息，是银行业常见的短语。
"Would you like to set up a PIN for your card at this time, or would you prefer to do that online later?"
"您想现在为您的卡设置 PIN 吗，还是更喜欢稍后在线设置？"
重点句型
语法解析
Offers options politely. This uses a choice structure with 'or' and alternatives like 'at this time' vs. 'later,' helpful for giving customers choices in services.
中文解析
礼貌地提供选项。这使用“或”和备选方案如“此时”对“稍后”的选择结构，有助于为客户提供服务选择。
"No problem. Please enter a four-digit PIN using your phone's keypad now."
"没问题。请使用手机键盘现在输入一个四位数PIN。"
重点句型
语法解析
Gives instructions clearly. 'No problem' means 'it's easy' or 'sure.' Imperative 'please enter' directs action, useful for guiding users in phone interactions.
中文解析
给出清晰的指示。“No problem”意思是“容易”或“当然”。祈使句“please enter”指导行动，有助于在电话互动中引导用户。
"You're very welcome. Is there anything else I can assist you with today?"
"不客气。今天还有什么我可以帮您的吗？"
重点句型
语法解析
Standard closing question. 'You're very welcome' responds to thanks. 'Assist you with' is formal for 'help,' and this checks for more needs, common in service calls.
中文解析
标准结束问题。'You're very welcome'回应感谢。'Assist you with'是'help'的正式说法，这检查更多需求，在服务通话中常见。
"No, that's all for now. Have a great day!"
"不，现在就到这里。祝你有美好的一天！"
重点句型
语法解析
Ends the call politely. 'That's all' means no more questions. 'Have a great day' is a friendly goodbye, used in American English customer service.
中文解析
礼貌地结束通话。'That's all' 表示没有更多问题。'Have a great day' 是美国英语客服中使用的友好告别语。