新服务连接申请
New Service Connection Application
客户致电公用事业公司，为其新购买的房屋或企业申请新的电力或供水服务连接。
对话轮次
12
预计时长
6 分钟
场景
能源与公用事业
完整对话内容
以下是该情境的完整英语对话，包含中英文对照和重点解析
👩
Sarah
第 1 轮
Good morning, I'd like to apply for a new service connection for electricity and water.
English
早上好，我想申请新的电力和供水服务连接。
中文翻译
👨
James
第 2 轮
Good morning, ma'am. I can certainly help you with that. Are you applying for a residential or commercial property?
English
早上好，女士。我当然可以协助您。您是为住宅还是商业物业申请？
中文翻译
👩
Sarah
第 3 轮
It's for a new residential property I just purchased at 123 Maple Street.
English
是为我刚在枫树街123号购买的新住宅物业。
中文翻译
👨
James
第 4 轮
Alright, 123 Maple Street. Could you please provide your full name and a contact number?
English
好的，枫树街123号。请您提供您的全名和联系电话？
中文翻译
👩
Sarah
第 5 轮
Certainly. My name is Sarah Miller, and my number is 555-123-4567.
English
当然。我叫萨拉·米勒，我的电话号码是555-123-4567。
中文翻译
👨
James
第 6 轮
Thank you, Ms. Miller. Do you have a preferred date for the service connection to start, or are you looking for the earliest possible date?
English
谢谢您，米勒女士。您有希望服务连接开始的日期吗，还是希望越早越好？
中文翻译
👩
Sarah
第 7 轮
The earliest possible, please. We're hoping to move in next week.
English
越早越好，谢谢。我们希望下周搬进去。
中文翻译
👨
James
第 8 轮
Understood. Let me check our schedule. It looks like we can get that connected for you by Tuesday next week. Is that acceptable?
English
明白了。我查一下我们的日程。看来下周二之前可以为您连接好。这可以吗？
中文翻译
👩
Sarah
第 9 轮
Tuesday next week would be perfect! What's the next step?
English
下周二太完美了！下一步是什么？
中文翻译
👨
James
第 10 轮
Great! I've initiated the service request. You'll receive a confirmation email shortly with your account details and what to expect on the connection day. Is there anything else I can assist you with today?
English
太好了！我已经启动了服务请求。您很快会收到一封确认邮件，里面包含您的账户详情以及连接当天需要注意的事项。今天还有其他我可以帮助您的吗？
中文翻译
👩
Sarah
第 11 轮
No, that covers everything for now. Thank you for your help, James!
English
不了，暂时就这些。谢谢您的帮助，詹姆斯！
中文翻译
👨
James
第 12 轮
You're most welcome, Ms. Miller. Have a great day!
English
不客气，米勒女士。祝您有美好的一天！
中文翻译
🎯
对话学习完成
结合右侧的词汇和句型解析，加深理解和记忆
重点词汇
apply
申请
To formally request something, like a service or job. In this dialogue, it's used to request a new utility service.
中文解释
正式请求某事，如服务或工作。在这个对话中，用于请求新的公用事业服务。
service connection
服务连接
The setup of utilities like electricity or water to a property. This is a common term in utility companies for starting service.
中文解释
将电力或水等公用事业接入房产的设置。这是公用事业公司中用于启动服务的常见术语。
residential
住宅的
Related to homes or living spaces, not businesses. Use this when describing a house or apartment.
中文解释
与住宅或居住空间相关，而不是商业。用这个描述房子或公寓时使用。
commercial
商业的
Related to businesses or offices. It's the opposite of residential and used for work properties.
中文解释
与企业或办公室相关。它是住宅的相反，用于工作物业。
property
房产
A building, land, or house that someone owns. In this context, it means the customer's new home.
中文解释
某人拥有的建筑物、土地或房屋。在这个上下文中，它指的是客户的的新家。
purchased
已购买
The past tense of 'purchase,' meaning bought something. It's used here to describe buying a new home.
中文解释
'purchase' 的过去式，意思是买了某物。这里用于描述购买新房。
contact number
联系号码
A phone number used to reach someone. This is polite way to ask for a phone number in customer service.
中文解释
用于联系某人的电话号码。这是客户服务中礼貌地询问电话号码的方式。
earliest possible
尽可能早
As soon as it can be done. Use this when you want something to happen quickly.
中文解释
尽可能快地完成。 当您希望某事快速发生时使用此选项。
initiated
已启动
Started or begun a process. In business, it means officially starting a request or application.
中文解释
启动或开始了一个过程。在商业中，它意味着正式启动请求或申请。
confirmation email
确认邮件
An email sent to verify or confirm details. It's common in services to provide written proof of a request.
中文解释
发送用于验证或确认详情的电子邮件。在服务中，提供请求的书面证明是很常见的。
重点句型
"I'd like to apply for a new service connection for electricity and water."
"我想申请新的电力和水务服务连接。"
重点句型
语法解析
This is a polite way to start a request. 'I'd like to' is a formal expression for 'I want to.' Use it when beginning a service application to sound professional.
中文解析
这是开始请求的一种礼貌方式。'I'd like to' 是 'I want to' 的正式表达。在开始服务申请时使用它，以听起来专业。
"Are you applying for a residential or commercial property?"
"您是在申请住宅还是商业房产？"
重点句型
语法解析
This question uses 'or' to offer choices. It's useful in customer service to clarify the type of service needed. The grammar is a yes/no question with alternatives.
中文解析
这个问题使用“or”来提供选择。在客户服务中，用于澄清所需服务的类型。语法是一个带有备选方案的yes/no问题。
"It's for a new residential property I just purchased at 123 Maple Street."
"这是我刚刚在123 Maple Street购买的新住宅物业。"
重点句型
语法解析
This sentence provides details with 'it's for' to explain purpose. 'Just purchased' means recently bought. Use this pattern to give address and context when applying for services.
中文解析
这个句子使用 'it's for' 来提供细节以解释目的。'Just purchased' 意思是最近购买。申请服务时，使用此模式提供地址和上下文。
"Could you please provide your full name and a contact number?"
"能否请您提供您的全名和联系电话？"
重点句型
语法解析
A polite request using 'could you please' for courtesy. It's common in forms or calls to gather information. The structure is indirect to be respectful.
中文解析
使用 'could you please' 的礼貌请求，用于礼貌。这是收集信息的表单或电话中常见的。结构是间接的，以示尊重。
"Do you have a preferred date for the service connection to start, or are you looking for the earliest possible date?"
"您有服务连接开始的首选日期吗？还是希望尽早的日期？"
重点句型
语法解析
This offers options with 'or.' 'Preferred date' means your choice. Useful for scheduling; it shows flexibility and helps confirm customer needs.
中文解析
这提供了“或”的选项。“首选日期”意味着您的选择。有助于调度；它显示灵活性，并帮助确认客户需求。
"The earliest possible, please. We're hoping to move in next week."
"请尽快。我们希望下周就能入住。"
重点句型
语法解析
A direct response to a question, with 'please' for politeness. 'Hoping to' expresses future plans. Use this when you need something urgent, like moving into a home.
中文解析
对问题的直接回应，使用“请”以示礼貌。“希望”表达未来的计划。当你需要紧急处理某事时使用，比如搬进新家。
"It looks like we can get that connected for you by Tuesday next week. Is that acceptable?"
"看起来我们可以在下周二之前为您连接好那个。可以吗？"
重点句型
语法解析
'It looks like' softens information. 'Get that connected' is phrasal for setting up service. Ends with a question to confirm; useful for proposing dates in service talks.
中文解析
'It looks like' 用于缓和信息。'Get that connected' 是设置服务的短语。以确认问题结束；在服务对话中提出日期很有用。
"I've initiated the service request. You'll receive a confirmation email shortly."
"我已发起服务请求。您将很快收到一封确认邮件。"
重点句型
语法解析
Present perfect 'I've initiated' for recent action. 'Shortly' means soon. This informs next steps; use it to update customers after starting a process.
中文解析
现在完成时 'I've initiated' 用于最近的行动。'Shortly' 意味着很快。这告知下一步；用于在启动流程后更新客户。
"Is there anything else I can assist you with today?"
"今天还有什么我可以帮助您的吗？"
重点句型
语法解析
A standard closing question in service calls. 'Assist you with' means help. It's polite to check for more needs before ending the conversation.
中文解析
服务通话中的标准结束问题。'Assist you with' 意思是帮助。在结束对话前检查是否有更多需求是礼貌的。