查询包裹状态
Tracking a Package Status
顾客在线或通过电话查询包裹的实时投递状态，询问延误或预计送达时间。
对话轮次
10
预计时长
5 分钟
场景
快递与邮政服务
完整对话内容
以下是该情境的完整英语对话，包含中英文对照和重点解析
👩
Sarah
第 1 轮
Hi, I'm calling to inquire about the status of a package. I have a tracking number.
English
您好，我打电话是想查询一个包裹的状态。我有一个追踪号码。
中文翻译
👨
John
第 2 轮
Certainly, I can help you with that. Could you please provide your tracking number?
English
当然，我很乐意为您服务。请您提供您的追踪号码好吗？
中文翻译
👩
Sarah
第 3 轮
Yes, it's 9876543210. I was expecting it yesterday, but it hasn't arrived.
English
好的，是9876543210。我本来预计它昨天会到，但它还没到。
中文翻译
👨
John
第 4 轮
Thank you. Let me look that up for you. One moment, please. ... Ah, I see here that your package is currently marked as 'out for delivery' today. It seems there was a minor delay due to a high volume of shipments.
English
谢谢。我来为您查一下。请稍等片刻。…哦，我看到您的包裹目前显示为今天“正在派送中”。看来是由于货运量大造成了轻微延误。
中文翻译
👩
Sarah
第 5 轮
Oh, that's good to hear it's out for delivery. Do you have an estimate of the delivery time today?
English
哦，听到正在派送中真是太好了。您能估计一下今天大概什么时候能送达吗？
中文翻译
👨
John
第 6 轮
Based on our routes, it should arrive sometime between 2 PM and 5 PM. You can also track its real-time location on our website using the same tracking number.
English
根据我们的路线，它应该在下午2点到5点之间送达。您也可以使用相同的追踪号码在我们的网站上追踪其实时位置。
中文翻译
👩
Sarah
第 7 轮
Okay, that's helpful. So, no need to be concerned then?
English
好的，这很有帮助。那么，就不需要担心了是吗？
中文翻译
👨
John
第 8 轮
That's right. Everything looks to be on track for delivery today. Is there anything else I can assist you with?
English
是的。今天应该会按计划送达。还有其他我可以帮助您的吗？
中文翻译
👩
Sarah
第 9 轮
No, that's all for now. Thanks so much for your help!
English
不，目前就这些了。非常感谢您的帮助！
中文翻译
👨
John
第 10 轮
You're very welcome. Have a great day!
English
不客气。祝您有个愉快的一天！
中文翻译
🎯
对话学习完成
结合右侧的词汇和句型解析，加深理解和记忆
重点词汇
inquire
询问
To ask for information about something, like checking details. Use it when you want to know more, e.g., 'inquire about a flight delay.'
中文解释
询问某事的信息，比如检查细节。当你想知道更多时使用，例如'询问航班延误'。
tracking number
追踪号码
A unique code used to follow the location and status of a package during shipping. It's essential for delivery services.
中文解释
一个用于跟踪包裹在运输过程中位置和状态的唯一代码。它对配送服务至关重要。
delay
延迟
A situation where something takes longer than expected. Common in travel or deliveries, e.g., 'There was a delay due to traffic.'
中文解释
某事比预期时间更长的状况。在旅行或配送中常见，例如，'由于交通拥堵而延迟。'
out for delivery
派送中
A status meaning the package has left the warehouse and is on its way to the customer. It's a positive update in shipping.
中文解释
表示包裹已离开仓库，正在送往客户途中的状态。这是运输中的积极更新。
estimate
估计
An approximate guess or prediction, often for time or cost. Use it like 'Can you estimate the arrival time?'
中文解释
对时间或成本的大致猜测或预测。像“您能估计一下到达时间吗？”这样使用。
real-time
实时
Happening at the same time as events occur, like live updates. Useful for apps or websites showing current status.
中文解释
与事件同时发生，例如实时更新。对于显示当前状态的应用程序或网站很有用。
on track
按计划进行
Meaning everything is going according to plan. It's reassuring, e.g., 'The project is on track for completion.'
中文解释
意思是一切按计划进行。让人安心，例如‘该项目按计划完成。’
重点句型
"I'm calling to inquire about the status of a package. I have a tracking number."
"我打电话是为了询问包裹的状态。我有追踪号码。"
重点句型
语法解析
This polite opening sentence introduces your purpose when calling for help. It's useful for customer service calls; 'inquire about' means to ask for information, and it sets a clear context.
中文解析
这个礼貌的开场白在打电话求助时介绍了你的目的。它适用于客服电话；“inquire about”意思是询问信息，并设置了清晰的上下文。
"Could you please provide your tracking number?"
"请提供您的追踪号码好吗？"
重点句型
语法解析
A polite request for information. 'Could you please' makes it courteous; use this in service interactions to ask for details without being demanding.
中文解析
这是一个礼貌的信息请求。'Could you please' 使它变得有礼貌；在服务互动中使用它来询问细节，而不会显得强求。
"I was expecting it yesterday, but it hasn't arrived."
"我昨天期待它会到，但它还没有到达。"
重点句型
语法解析
Expresses disappointment about a delay. 'Was expecting' is past continuous for planned events; helpful for explaining issues in deliveries or appointments.
中文解析
表达对延误的失望。'Was expecting' 是过去进行时，用于计划事件；有助于解释交付或预约问题。
"Your package is currently marked as 'out for delivery' today."
"您的包裹目前标记为“今日送达中”。"
重点句型
语法解析
Gives a status update using present continuous 'is marked' for current situation. Useful for informing others about progress; quotes status terms for accuracy.
中文解析
使用现在进行时“is marked”提供当前情况的状态更新。用于告知他人进度；引用状态术语以确保准确性。
"Do you have an estimate of the delivery time today?"
"您有今天的送货时间预估吗？"
重点句型
语法解析
Asks for an approximate time. 'Do you have' is a simple question structure; practical for seeking predictions in logistics or scheduling.
中文解析
询问大致时间。'Do you have' 是一个简单的问句结构；适用于物流或调度中寻求预测。
"It should arrive sometime between 2 PM and 5 PM."
"它应该在下午 2 点到 5 点之间到达。"
重点句型
语法解析
Provides a time range with 'should' for expectation and 'sometime between' for flexibility. Great for giving or receiving delivery estimates.
中文解析
使用 'should' 表示期望和 'sometime between' 表示灵活性，提供时间范围。非常适合给出或接收交付估算。
"Everything looks to be on track for delivery today."
"一切看起来都按计划进行，今天交付。"
重点句型
语法解析
Reassures that things are proceeding as planned. 'Looks to be' is a common idiom for appearance; use to calm concerns in updates.
中文解析
安慰事情按计划进行。'Looks to be' 是表示外观的常见习语；用于在更新中缓解担忧。
"Is there anything else I can assist you with?"
"还有什么我可以帮助您的吗？"
重点句型
语法解析
A standard closing question in service calls. It shows helpfulness; 'assist you with' means to help, useful for ending conversations politely.
中文解析
服务通话中的标准结束问题。它显示出乐于助人；「assist you with」的意思是帮助，有助于礼貌地结束对话。